Last updated: October 24, 2023
Refund amount: $149.00 • Expected date: 5 business days.
At StarWave Entertainment, we are committed to your satisfaction. However, due to the digital and ephemeral nature of entertainment content, specific rules apply to refunds based on the type of purchase.
Note: All refund requests must be submitted within 14 days of the original transaction date. Requests made after this period may not be eligible for a refund.
We offer a 7-day risk-free trial period for all new subscriptions. If you cancel within the first 7 days of a paid billing cycle, you are eligible for a full refund.
Event tickets are generally non-refundable once the transaction is confirmed, as they are perishable goods.
We offer a 30-day return window for all unopened, unused merchandise purchased from the StarWave Store.
To initiate a return, please use the contact form below with your order ID. Return shipping costs are covered by StarWave for defective items.
Once approved, refunds typically take 3-5 business days to appear in your original payment method. Credit cards may take up to 7 days depending on your bank.
If a purchased digital file is corrupted or unplayable, we offer a full replacement or refund. Partial refunds for user error are generally not processed.
If your refund hasn't arrived within 7 business days of the "Approved" date, please contact our billing team directly using the form below.