How can we help?
Find quick answers, manage your account, or submit a support request.
Account & Login
Passwords, registration, 2FA, and profile settings
Billing & Subscriptions
Plans, invoices, payment methods, and cancellations
App & Technical
Push notifications, sync issues, and browser compatibility
Content & Access
Paywalls, article limits, archives, and RSS feeds
Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the sign-in page. Enter your registered email, and we’ll send a secure reset link. For security, the link expires after 24 hours. If you don't receive it, check your spam folder or contact support.
How can I upgrade, downgrade, or cancel my subscription?
Go to Settings > Subscription. You can change plans instantly; we’ll prorate your billing automatically. To cancel, select "End Subscription". Access continues until the period ends, with no hidden fees.
Why am I hitting the article limit?
Free accounts include 5 complimentary articles per calendar month. Premium subscribers enjoy unlimited access. You can view your usage in Settings > Content Limits, or upgrade anytime to unlock full access.
How do I enable or disable push notifications?
In the mobile app or web dashboard, go to Settings > Notifications. You can toggle breaking news, daily digests, or category-specific alerts. Ensure your device permissions allow notifications from The Daily Pulse.
Can I get a refund?
Yes. We offer a 14-day money-back guarantee for new subscriptions. Contact support with your order ID, and we’ll process the refund to your original payment method within 3-5 business days.