Information Sharing & Disclosure

1 Purpose & Scope

At TimberCraft Pro, we believe that trust is the foundation of every successful project. This Information Sharing & Disclosure document outlines how we handle your personal, financial, and project-related information when you engage with our carpentry contracting services.

This policy applies to all clients, subcontractors, suppliers, and visitors who interact with TimberCraft Pro through our website, consultations, project management platforms, and official communications.

2 Information We Collect

To deliver high-quality carpentry contracting services, we collect and process the following categories of information:

• Identity & Contact Information: Full name, mailing address, phone number, email address, and business details (for commercial clients).
• Project & Property Information: Site addresses, property dimensions, architectural plans, material preferences, and project scope specifications.
• Financial & Payment Data: Billing address, invoice preferences, payment method tokens (processed securely via PCI-compliant providers), and deposit records.
• Communication Records: Emails, consultation notes, text messages, and project updates exchanged through our official channels.
• Technical & Usage Data: Website interaction logs, IP addresses, device information, and cookies for service optimization and security.

3 How We Share Your Information

We share information only when necessary to execute your project, comply with legal obligations, or protect our mutual interests. Disclosure occurs under the following circumstances:

1. Project Execution Partners: Licensed subcontractors, specialty millworkers, material suppliers, and delivery services required to complete your scope of work.
2. Financial & Insurance Providers: Payment processors, lending partners (if applicable), and property insurance carriers for coverage verification and claims processing.
3. Legal & Regulatory Compliance: Building departments, municipal authorities, licensing boards, and law enforcement when required by permit applications, inspections, or legal proceedings.
4. Business Transfers: In the event of merger, acquisition, or asset sale, client information may be transferred as a business asset, with continued privacy protections enforced.
5. Consent-Based Sharing: When you opt into marketing communications, case study features, or referral programs, we may share anonymized project details or your contact information accordingly.

4 Third-Party Service Providers

We engage vetted third-party platforms to support operations. All providers are bound by strict data processing agreements and security standards:

• Project Management: Trello / Buildertrend for scheduling, progress photos, and client portals.
• Accounting & Invoicing: QuickBooks Online for secure billing and payment tracking.
• Communication: Microsoft 365 / Gmail for encrypted email correspondence.
• Website & Hosting: AWS & Cloudflare for secure infrastructure and DDoS protection.

TimberCraft Pro retains ownership and control of your data. Third parties act solely as processors and are prohibited from using your information for independent purposes.

5 Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access & Portability: Request a copy of all data we hold about you in a machine-readable format.
• Correction: Update or amend inaccurate contact, billing, or property details at any time.
• Deletion: Request removal of non-essential records, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications or withdraw consent for non-contractual data processing.
• Restriction: Limit how we process your data during disputes or verification periods.

To exercise these rights, submit a written request to our Privacy Officer. We will respond within 30 days and may verify your identity before processing requests.

6 Data Security & Retention

We implement industry-standard technical and organizational safeguards to protect your information:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Role-based access controls limiting employee visibility to project-relevant information only.
• Regular security audits, penetration testing, and staff training on data handling protocols.
• Physical security for workshop records, including locked document storage and secure shredding.

Retention Period: We retain client records for a minimum of 7 years following project completion to comply with construction industry regulations, warranty obligations, and tax requirements. After this period, records are securely archived or destroyed.

7 Updates to This Policy

TimberCraft Pro may periodically update this Information Sharing & Disclosure document to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email or posted notification on our website. Your continued use of our services following updates constitutes acknowledgment of the revised terms.

8 Contact Our Privacy Team

If you have questions about this disclosure, wish to exercise your data rights, or need assistance with a privacy request, please contact us directly: