Privacy Policy

TimberCraft Pro ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotes, or engage with our carpentry contracting services. Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly to us when using our services or website, as well as information collected automatically through digital interactions.

Information You Provide

• Contact details (name, email address, phone number, mailing address)
• Project details (property address, scope of work, preferred materials, timeline)
• Payment information (processed securely through third-party payment processors)
• Communications (emails, chat messages, or forms submitted to our team)

Information Collected Automatically

• Device and browser information (IP address, operating system, browser type)
• Usage data (pages visited, time spent on site, referral URLs)
• Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use the collected information to:

• Process and respond to project inquiries, quotes, and service requests
• Communicate with you regarding project updates, scheduling, and invoices
• Improve our website, services, and customer experience
• Send marketing or promotional communications (only with your consent, where required)
• Comply with legal obligations, resolve disputes, and enforce our terms

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, email platforms, project management software), provided they agree to keep your information confidential.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and secure connections when interacting with our services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax, accounting, or construction compliance records). When your data is no longer needed, it will be securely deleted or anonymized.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect certain website functionalities.

7. Your Privacy Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to verified requests within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the "sale" of personal information (note: we do not sell your data). Visit our contact section or email us to submit a CCPA request.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.