Our Accessibility Commitment

VitaWell is dedicated to ensuring that our digital and physical wellness services are inclusive, usable, and accessible to everyone, regardless of ability.

Last Updated: November 2025

Our Pledge

We believe that health and wellness are universal rights. VitaWell is committed to removing barriers and providing equitable access to our programs, resources, and support for individuals with disabilities, including visual, auditory, motor, and cognitive differences.

This commitment extends across our website, mobile applications, client portals, and in-person wellness centers.

Standards & Compliance

Our digital platforms are developed and maintained in accordance with internationally recognized accessibility standards:

  • WCAG 2.2 Level AA (Web Content Accessibility Guidelines)
  • Section 508 of the Rehabilitation Act
  • EN 301 549 (European Accessibility Directive)
  • Platform-specific guidelines (iOS VoiceOver, Android TalkBack, Windows Narrator)

Our physical facilities comply with ADAAG standards, featuring wheelchair-accessible entrances, hearing loop systems, adjustable examination tables, and sensory-friendly consultation rooms.

Accessibility Features

Screen Reader Compatibility

All pages are structured with semantic HTML, proper heading hierarchy, and ARIA landmarks. Form inputs, buttons, and dynamic content are fully labeled for assistive technologies.

Keyboard Navigation

Every interactive element can be reached and operated using only a keyboard. Focus indicators are highly visible, and tab order follows a logical reading flow.

Visual & Cognitive Support

High contrast text, resizable typography up to 200% without loss of content, clear language, consistent navigation, and avoidance of flashing or auto-playing media.

Audio & Video Accessibility

All videos include closed captions and audio descriptions. Podcasts and audio guides provide full text transcripts. No critical information is conveyed through color alone.

Report an Accessibility Issue

If you encounter barriers while using our website or services, please let us know. We actively monitor feedback and continuously improve our accessibility.

Fields marked with * are required. For immediate assistance, use the contact details below.

Accessibility Support & Contact

Accessibility Coordinator: VitaWell Inclusion Team

Email: access@vitawell.com

Phone: 1-800-555-0199 (TTY: 711)

Hours: Monday–Friday, 8:00 AM – 6:00 PM EST

We aim to respond to all accessibility inquiries within 2 business days. Accommodations for in-person visits can be requested at least 48 hours in advance.

Continuous Improvement

Accessibility is not a one-time achievement but an ongoing practice. VitaWell conducts regular automated and manual audits, employs users with disabilities in usability testing, and provides mandatory accessibility training for all design, development, and client services staff.

We welcome your feedback as we strive to make wellness truly accessible to all.