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Browse by Category
Account & Access
Login, passwords, user roles, and client portal navigation.
14 articlesWebsite Management
CMS editing, content updates, media uploads, and page routing.
23 articlesSEO & Analytics
Search rankings, Google Analytics setup, sitemaps, and tracking.
18 articlesBilling & Invoices
Payment methods, subscription plans, invoices, and receipts.
9 articlesTechnical Support
Plugin issues, browser compatibility, caching, and downtime.
27 articlesIntegrations & APIs
CRM connections, webhook setup, third-party tools, and developers.
12 articlesFrequently Asked Questions
How do I update text or images on my website?
Log in to your Client Portal, navigate to the CMS Dashboard, and click the page you wish to edit. Use the block editor to modify text, replace images, or reorder sections. All changes are automatically saved and published instantly.
Where can I view my billing statements?
Go to Settings → Billing & Invoices in your Client Portal. You can download PDF receipts, update payment methods, and view upcoming renewal dates. Automated email receipts are sent on the 1st of each month.
Why is my website loading slowly?
Common causes include unoptimized images, excessive third-party scripts, or cache buildup. Use our built-in Performance Monitor in the portal to run an audit. We also recommend enabling CDN caching and compressing media before upload.
Can I change my hosting or SSL certificate?
All WebCraft corporate sites run on our managed enterprise infrastructure. SSL certificates are auto-renewed and managed by our DevOps team. If you require custom server configurations, contact our Enterprise Support team.
How do I submit a support ticket?
Click the “Submit a Ticket” button below or visit the Support Portal. Provide a clear subject, category, and description. Attach screenshots or logs if applicable. Our team responds within 24 business hours.
Still need help?
Our support team is available Monday–Friday, 9AM–6PM EST. Enterprise clients receive 24/7 priority support.
Email Support
For general inquiries, billing questions, or documentation requests.
support@webcraft.studio →Submit a Ticket
Track your request, attach files, and get detailed technical assistance.
Open Support Portal →