How we helped a regional healthcare provider modernize its digital infrastructure, boost patient engagement, and streamline clinical workflows through a comprehensive platform redesign.
Meridian Health operated on legacy systems that hindered patient access, frustrated clinical staff, and limited scalability. Their existing patient portal suffered from low adoption rates, poor mobile responsiveness, and fragmented communication channels between providers and patients.
Key pain points included:
We partnered with Meridian Health's clinical leadership and IT team to design and deploy a modern, secure, and intuitive digital health ecosystem. Our approach combined user research, clinical workflow optimization, and scalable cloud architecture.
Conducted 40+ patient & provider interviews to map pain points, then delivered a simplified information architecture with progressive disclosure and accessibility-first design.
Architected a HIPAA-compliant microservices platform on AWS, enabling real-time sync, encrypted data transit, and 99.99% uptime guarantees.
Built seamless video consultation workflows directly into the portal, reducing no-shows by enabling easy rescheduling and pre-visit documentation.
Implemented AI-driven appointment routing, automated reminder systems, and self-service lab result portals to reduce administrative burden by 60%.
Within six months of launch, the new platform delivered transformative outcomes across patient engagement, operational efficiency, and clinical satisfaction.
"Well Known didn't just redesign our portal—they reimagined how our patients interact with care. The platform is intuitive, secure, and genuinely reduces friction for both our clinicians and our community. It's become a cornerstone of our digital strategy."
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