Quick answers to common WordPress management questions.
Standard support tickets are typically responded to within 2-4 hours during business hours. For site-critical issues (downtime, security breaches), we offer priority escalation with a guaranteed 1-hour response time for Professional and Enterprise plan holders.
Yes, for full management services we require administrator access. We use secure, encrypted credential storage and follow industry best practices. You can also grant us limited access via our secure connection tool if preferred. All credentials are never shared with third parties.
All updates are tested in a staging environment first. We create a full backup before applying any updates to your live site. If a conflict is detected, the site is instantly rolled back and you'll be notified with a detailed resolution plan. Zero downtime is our goal.
Absolutely. All Wp Admin plans are month-to-month with no long-term contracts. You can upgrade, downgrade, or cancel directly from your client portal. If you cancel, we'll continue managing your site until the end of your current billing cycle and provide export packages of your backups and configurations.