1. Introduction
Welcome to #about. This Payment & Refund Policy outlines how we handle transactions, billing cycles, and refund requests for all services, digital products, and custom projects. By engaging with #about, you agree to the terms outlined in this document alongside our Terms of Service.
This policy applies to all clients, contractors, and purchasers worldwide. Local consumer protection laws may grant additional rights where applicable.
2. Payment Methods
We accept the following secure payment methods for all services and purchases:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Bank Transfers (ACH/Wire) for invoices over $5,000
- PayPal & Apple Pay for digital products
- Crypto (USDC/ETH) upon request and subject to market volatility adjustments
All payments are processed through PCI-DSS compliant third-party payment gateways. #about does not store full credit card details on our servers.
3. Billing & Invoicing
3.1 Invoicing Cycle
Invoices are generated upon project kickoff or product purchase. Payment terms vary by agreement type:
| Service Type | Payment Schedule | Due Date |
|---|---|---|
| Fixed-Price Projects | 50% upfront, 50% upon delivery | Net 15 from invoice date |
| Retainer/Monthly | Billed monthly in advance | 1st of each billing cycle |
| Digital Products | Full payment at checkout | Immediate |
| Hourly/Consulting | Bi-weekly invoicing | Net 10 from invoice date |
3.2 Late Payments
Invoices overdue by more than 15 days may be subject to a late fee of 1.5% per month (or the maximum allowed by law, whichever is lower). Extended non-payment may result in service suspension without prior notice.
4. Refund Eligibility
We stand by the quality of our work and want every client to be satisfied. Refund requests are evaluated based on service type, project stage, and documented reasons.
All refund requests must be submitted within 14 days of the initial payment or service delivery. Requests made after this window will not be eligible for consideration.
4.1 Digital Products & Templates
Digital downloads, UI kits, and non-custom templates are eligible for a full refund if the product is materially different from its description or fails to function as advertised. Customization or extensive use may void refund eligibility.
4.2 Subscription & Retainer Services
Monthly retainers are prorated based on completed work. If you cancel mid-cycle, you will be charged for the portion of the month already rendered. No refunds are issued for completed service periods.
5. Project-Based Refunds
Custom creative and development projects follow a milestone-based refund structure to ensure fairness for both parties:
- Phase 1 (Discovery/Strategy): Non-refundable once research and documentation begin.
- Phase 2 (Design/Prototyping): Refunds capped at 50% if terminated before final client approval.
- Phase 3 (Development/Production): Non-refundable after code deployment or asset generation begins.
- Phase 4 (Launch/QA): Full payment due. Refunds only for documented, material breaches of scope.
We provide up to 3 rounds of revisions at no extra cost. If we fail to meet agreed-upon specifications after revisions, you may request a partial or full refund at our discretion.
6. Exceptions & Non-Refundable Items
The following items are strictly non-refundable due to their nature:
- Third-party software licenses, plugin fees, or domain/hosting purchases
- Stock media, photography, or paid API usage billed separately
- Legal fees, expedited delivery surcharges, or cancellation penalties
- Custom work exceeding 80% completion or already deployed to production
Force majeure events (natural disasters, cyberattacks, government restrictions) may suspend refund processing without penalty to #about.
7. Dispute Resolution
In the event of a billing discrepancy or refund disagreement:
- Contact our billing department with your invoice number and detailed explanation.
- We will acknowledge receipt within 48 hours and investigate within 5 business days.
- If unresolved, disputes may be escalated to our Head of Client Success.
- Remaining disputes shall be resolved through binding arbitration in accordance with the laws of our registered jurisdiction, waiving class-action rights unless prohibited by local law.
8. Contact & Support
For payment assistance, refund requests, or policy clarifications, please reach out to our dedicated finance team:
- Email: billing@about.studio
- Portal: clients.about.studio/billing
- Response Time: Within 1-2 business days
We are committed to transparent financial practices and will make every reasonable effort to resolve concerns promptly and fairly.
#about reserves the right to modify this policy at any time. Material changes will be communicated via email or client dashboard notification. Continued use of our services constitutes acceptance of updated terms.