Frequently Asked Questions

#divisions is a technology consultancy and software engineering firm that helps forward-thinking companies architect scalable systems, streamline operations, and drive measurable growth. We specialize in system architecture, data strategy, digital transformation, and AI integration.

Our onboarding is designed to be seamless and efficient:

• Discovery Call: We learn about your goals, challenges, and technical landscape.
• Proposal & Plan: We deliver a tailored strategy and roadmap within 48 hours.
• Kickoff: Once approved, we set up project environments, introduce your dedicated team, and begin execution.
• Weekly Syncs: Regular check-ins ensure alignment and rapid iteration.

Most clients are fully onboarded within 5 business days.

We work across a wide range of industries including SaaS, FinTech, Healthcare, E-commerce, Logistics, and Media. Our expertise in scalable architecture and data strategy makes us versatile across sectors that require robust, high-performance technology solutions.

We offer flexible pricing models to suit different needs:

• Project-Based: Fixed price for well-defined scopes.
• Retainer: Monthly commitment for ongoing development and support.
• Time & Materials: Flexible billing based on actual hours worked, ideal for evolving projects.

Enterprise clients receive custom pricing based on scope, volume, and SLA requirements.

Yes! We offer a free 30-minute discovery call where we discuss your challenges and provide high-level recommendations. For select projects, we may also offer a paid audit or PoC (Proof of Concept) at a discounted rate to demonstrate value before full commitment.

Standard payment terms are Net 15 for new clients and Net 30 for established partners. We accept bank transfers, major credit cards, and wire transfers. Enterprise clients can discuss invoicing schedules and procurement workflows.

We follow a domain-driven design (DDD) approach combined with cloud-native best practices. Our architecture decisions are guided by:

• Scalability requirements
• Team topology and Conway's Law
• Performance budgets
• Security and compliance needs

We prioritize simplicity, observability, and resilience in every system we design.

Absolutely. Legacy modernization is one of our core strengths. We use the Strangler Fig pattern to incrementally migrate components without downtime. Our process includes code analysis, dependency mapping, automated refactoring where possible, and comprehensive testing strategies to ensure data integrity throughout the migration.

Yes. We offer tiered support packages ranging from business-hours monitoring to 24/7 dedicated engineering support. Our SLAs include guaranteed response times, proactive health checks, security patching, and performance optimization.

Our core stack includes:

• Languages: TypeScript, Go, Rust, Python, Java
• Cloud: AWS, Azure, GCP
• Infrastructure: Kubernetes, Terraform, Docker
• Databases: PostgreSQL, MongoDB, Redis, DynamoDB
• AI/ML: TensorFlow, PyTorch, LangChain, LLM integration
• Frontend: React, Next.js, Vue, Svelte

We are technology-agnostic and choose tools based on what best serves your specific use case.

For project-based engagements, all code and intellectual property belongs to you upon payment. We use standard work-for-hire agreements and can sign NDAs, MSAs, and DPA agreements as required by your legal team. You retain full access to repositories, credentials, and documentation.

We implement automated CI/CD pipelines for every project. Our standard setup includes:

• Automated testing (unit, integration, E2E)
• Code quality analysis and linting
• Container building and scanning
• Staged deployments (dev → staging → prod)
• Canary releases and automatic rollbacks
• Infrastructure as Code (IaC) versioning

We use tools like GitHub Actions, GitLab CI, Jenkins, ArgoCD, and Atlantis depending on your preferences.

You can reach our support team through multiple channels:

• Email: support@divisions.com
• Slack: Invite link provided upon onboarding
• Phone: +1 (555) 123-4567 (Mon-Fri, 9am-6pm EST)
• Help Center: Browse this FAQ or submit a ticket via your dashboard

Enterprise clients have a dedicated account manager and priority support queue.

Response times depend on your plan:

• Starter: Email support, response within 24 hours
• Professional: Priority support, response within 4 hours during business days
• Enterprise: 24/7 support with 1-hour response SLA for critical issues

We track all support metrics and provide monthly reports for Enterprise clients.

Yes, you can upgrade, downgrade, or cancel your subscription at any time from your account dashboard. Changes take effect at the start of the next billing cycle. Cancellations result in immediate termination of active services, and you will be billed pro-rata for the current period. We believe in earning your business every month.