Information You Provide Directly
We collect information you intentionally submit when interacting with our platform, services, or support channels. This includes:
- Account Registration Details: Name, email address, phone number, company name, and password when you create an Admin account.
- Profile & Preferences: Display name, profile picture, notification settings, language preferences, and dashboard customization data.
- Billing & Payment Information: Credit/debit card details, billing address, invoice preferences, and payment history. Note: Payment data is processed securely by our PCI-compliant payment partners; we do not store full card numbers.
- Communications: Messages, support tickets, feedback surveys, and correspondence you send to Admin.
- Content Uploaded: Files, documents, spreadsheets, images, or custom configurations you upload or sync within the Admin workspace.
Information Collected Automatically
When you access or use our platform, certain data is collected automatically through technical means to ensure functionality, security, and performance.
Usage & Interaction Data
- Pages visited, features used, time spent on dashboard, and clickstream patterns.
- Search queries, filter selections, and export/download actions within the platform.
- Error logs, crash reports, and performance metrics to improve system stability.
Device & Network Information
- IP address, browser type, operating system, device identifiers, and screen resolution.
- Time zone, language settings, and referring URLs.
- Approximate geolocation derived from IP address (used for security and regional compliance).
Cookies & Tracking Technologies
Information from Third Parties
We may receive data about you from trusted third-party sources to enhance service functionality and maintain security:
- Social & Enterprise Logins: If you sign up or log in via Google, Microsoft, SSO, or Okta, we may receive your name, email, and profile ID.
- Payment Processors: Transaction confirmation data and fraud-check flags from Stripe, PayPal, or similar providers.
- Business Partners & APIs: Data shared via authorized integrations you explicitly connect (e.g., CRM, accounting software, or communication tools).
- Public Sources & Directories: Legally available business information used for account verification or compliance purposes.
Special Category Data
We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, genetic/biometric data, health information, or sexual orientation). If such data is accidentally provided, we will process it only to the extent legally required or with your explicit consent, and will delete it promptly upon request.
How We Use This Information
All collected data serves a clear operational, legal, or service-improvement purpose:
- Delivering, maintaining, and securing the Admin platform
- Processing transactions and managing billing
- Personalizing your dashboard experience and preferences
- Providing customer support and troubleshooting
- Monitoring usage analytics to improve product features
- Preventing fraud, abuse, and unauthorized access
- Complying with legal obligations and regulatory requirements
Data Retention & Security
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Account data is retained while your account is active. Upon cancellation, non-billing data is securely deleted or anonymized within 30 days, unless retention is mandated for audit, tax, or legal reasons.
All data is protected using industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), role-based access controls, regular security audits, and continuous monitoring by our dedicated security team.
Your Rights & Choices
Depending on your jurisdiction, you may have the right to access, correct, delete, export, or restrict the processing of your personal data. You can manage most preferences directly in your Admin dashboard under Settings → Privacy & Data. For specific requests, contact our Data Protection Officer at privacy@admin.com.