24/7/365 AOG Hotline Active
📞 +1 (800) 555-0199
✉️ aog@aerovance.aero
File AOG Incident
Aircraft On Ground Support

Grounded Aircraft? We Get You Flying.

Emergency parts procurement, technical dispatch, and expedited global logistics. Our AOG response team guarantees minimal downtime with certified solutions and real-time tracking.

⚡ < 2 Hour Response
🌍 Global Coverage
✓ 100% Traceable Parts
📦 Next-Flight Out Delivery

Immediate AOG Assistance

📞
24/7 Dispatch Center+1 (800) 555-0199 (Toll Free)
+44 20 7946 0958 (Europe/Asia)
✈️
AOG Email Priorityaog@aerovance.aero
Subject: [AOG] - Aircraft Type - Reg
💬
Live Engineering ChatAvailable for OEM PMA, C-Check, and VMO queries
Response in < 15 minutes
🔒 All submissions are encrypted and handled by certified AOG specialists only.
AOG Response Protocol

How We Get You Airborne

1

Incint Reporting

Submit via hotline, email, or portal. Immediate case ID generation and priority flagging in our dispatch system.

2

Technical Assessment

Licensed engineers validate part requirements, cross-reference with OEM/AMS sources, and confirm airworthiness status.

3

Global Sourcing

Access our 50,000+ new/serviceable inventory and partner network. Real-time stock verification across 14 strategic hubs.

4

Expedited Logistics

Next-flight-out (NFO) or same-day courier booking. Customs pre-clearance and ramp-to-ramp delivery coordination.

5

Installation Support

Remote or on-site engineering assistance, technical publications, and AD/SB compliance documentation provided instantly.

AOG Capabilities

Why Operators Choose AeroVance

🔍

Full Lifecycle Traceability

100% documented parts with certified records, C of A, and material certifications compliant with EASA/FAA regulations.

⚡

Priority Dispatch Routing

AOG cases bypass standard queues. Dedicated logistics coordinators manage customs, cargo, and final-mile delivery.

🛠️

OEM & PMA Solutions

Authorized supply channels for OEM components plus FAA/EASA-approved PMA alternatives to reduce lead times and costs.

📊

Real-Time Tracking Portal

Live visibility on sourcing status, shipment location, and ETA. Automated SMS/email alerts at every milestone.

🤝

Contract & Ad-Hoc Support

Flexible engagement models. Pre-negotiated AOG service agreements or one-off emergency support with transparent pricing.

🌐

Global Hub Network

Strategic inventory locations in North America, Europe, Asia-Pacific, and Middle East for rapid regional response.

Quality & Compliance

Certified for Critical Operations

Every part, process, and protocol meets the highest aerospace standards.

✓ AS9100D Certified
✓ FAA & EASA Approved
✓ NADCAP Compliant
✓ ISO 9001:2015
✓ ITAR/EAR Registered
Frequently Asked Questions

AOG Support Inquiries

What is your typical response time for AOG cases?
We guarantee initial contact within 60 minutes of submission. Technical assessment and sourcing quotes are typically provided within 2 hours, with parts dispatched via NFO or same-day express logistics.
Do you supply OEM or PMA parts for AOG?
Yes. We maintain authorized channels for both OEM and FAA/EASA-approved PMA components. Our engineers will present the fastest, most cost-effective compliant option based on your airworthiness requirements.
How do you handle customs and international delivery?
AeroVance pre-clears shipments through our global logistics partners. We provide all required documentation (C of A, material certs, export licenses) and coordinate ramp-to-ramp or door-to-door delivery to your specified FBO or MRO.
Can I track my AOG shipment in real-time?
Absolutely. Upon submission, you receive a secure case ID. Our client portal provides live tracking, status updates, and direct chat with your assigned AOG coordinator.
Is there a minimum commitment or contract required?
No. We support both ad-hoc AOG requests and pre-negotiated service agreements. Pricing is transparent, and billing can be arranged via credit, net terms, or dedicated AOG fund accounts.