/contact-support

Submit a Support Ticket

Fill out the form below. High-priority and defense-critical requests are routed immediately to our dedicated engineering squad.

Full Name *

Work Email *

Organization / Contractor *

Department / Division

Ticket Category *

Priority Level *

Subject *

Detailed Description *

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📞 24/7 Mission Control Online

Direct line for active flight operations and critical hardware support.

+1 (800) 555-0199

📧 General Support

For documentation requests, licensing, and sales engineering.

support@aerovance.aero

🌍 Regional Hubs

Houston, TX (HQ)
Munich, DE (Europe)
Bengaluru, IN (Asia-Pacific)
Daejeon, KR (Northeast Asia)

Quick Help

How long does ticket resolution take?

Standard tickets: 24-48 business hours. High priority: 4-12 hours. Critical/flight-safe issues are routed to our on-call aerospace engineering team within 30 minutes.

Do you support legacy hardware systems?

Yes. We maintain full backward compatibility and technical support for all AeroVance systems deployed since 2008, including deprecated propulsion variants and Gen-1 satellite buses.

Where can I find API & SDK documentation?

All developer resources, telemetry SDKs, and integration guides are available in the secured Client Portal. Contact your account manager for tier access.

Is live chat available for contractors?

Live chat is enabled for verified defense and commercial partners through the Client Portal. External inquiries are handled via email or scheduled secure calls.