Overview

Aevum Encyclopedia is built on collaboration, verification, and neutrality. While our AI-assisted curation and expert review systems minimize errors, disputes naturally arise when contributors, readers, or institutional partners identify factual inaccuracies, biased framing, citation gaps, or editorial conflicts.

This policy outlines our standardized, transparent workflow for receiving, evaluating, and resolving disputes. Every case is handled by our independent Editorial Arbitration Board, with decisions documented and published to maintain trust and accountability.

⚖️ Commitment to Fairness All disputes are reviewed against our Core Editorial Standards: Verifiability, Neutral Point of View, No Original Research, and Respectful Discourse. We do not censor legitimate scholarly debate, but we strictly enforce evidence-based content policies.

How to Report a Dispute

Disputes can be submitted through our platform interface or via direct email. To ensure efficient processing, please include:

  • Article URL & Section: Exact location of the contested content
  • Nature of Dispute: Factual error, bias, missing context, citation issue, or policy violation
  • Supporting Evidence: Peer-reviewed sources, datasets, or authoritative references
  • Proposed Revision (Optional): Clear, sourced alternative wording

Reports are automatically tracked and assigned a case ID. You will receive a confirmation email within 2 hours, along with instructions for providing additional context if requested.

Resolution Process

Every dispute follows a structured four-phase workflow designed for speed, rigor, and transparency:

1. Triage & Acknowledgment
Automated routing to the relevant domain specialist. Initial plausibility check and source validation. Case ID issued.
2. Expert Review & Cross-Verification
Subject-matter experts and our AI fact-checking engine analyze the claim against primary sources and established consensus.
3. Editorial Decision
The Arbitration Board issues a ruling: Accept, Modify, or Decline. Rationale is documented with citations.
4. Publication & Notification
Approved changes are merged. All parties are notified. A public changelog entry is generated for transparency.

Appeals Process

If you disagree with an editorial decision, you may file a formal appeal within 14 days of notification. Appeals are reviewed by a different panel of senior editors and domain experts to ensure impartiality.

Appeals must include new evidence or demonstrate a material misinterpretation of existing sources. Repeated frivolous appeals may result in contributor privileges being temporarily suspended pending review.

📜 Finality Clause The Arbitration Board's appellate decision is final within the platform's governance framework. For legal or jurisdictional matters, please refer to our Terms of Service and Governing Law section.

Guidelines for Constructive Disputes

To maintain a healthy knowledge ecosystem, we ask all participants to adhere to these standards:

  1. Cite Authoritative Sources: Prioritize peer-reviewed journals, official publications, and recognized experts over blogs or opinion pieces.
  2. Maintain Neutrality: Frame disputes around content accuracy, not contributor identity or intent.
  3. Be Specific: Quote exact text and specify line/section numbers.
  4. Avoid Harassment: Personal attacks, doxxing, or coordinated editing campaigns violate our Code of Conduct and will result in immediate action.

Response Timelines

Dispute Type Standard SLA Expedited (Urgent/Misinformation)
Factual Correction 3–5 business days 24–48 hours
Citation / Source Gap 5–7 business days 48–72 hours
Viewpoint / NPOV Concern 7–10 business days 3–5 business days
Policy Violation / Vandalism Immediate auto-flag + 24h review Real-time AI rollback

Timelines begin after submission validation and may extend if additional evidence is requested. Status updates are automatically sent at each milestone.

Submit a Dispute or Request Support

Our editorial team is available Monday–Friday, 09:00–18:00 UTC. Urgent content safety issues are monitored 24/7.

Open Dispute Portal →

Or email: disputes@aevum.org