Overview
Aevum Encyclopedia is built on collaboration, verification, and neutrality. While our AI-assisted curation and expert review systems minimize errors, disputes naturally arise when contributors, readers, or institutional partners identify factual inaccuracies, biased framing, citation gaps, or editorial conflicts.
This policy outlines our standardized, transparent workflow for receiving, evaluating, and resolving disputes. Every case is handled by our independent Editorial Arbitration Board, with decisions documented and published to maintain trust and accountability.
How to Report a Dispute
Disputes can be submitted through our platform interface or via direct email. To ensure efficient processing, please include:
- Article URL & Section: Exact location of the contested content
- Nature of Dispute: Factual error, bias, missing context, citation issue, or policy violation
- Supporting Evidence: Peer-reviewed sources, datasets, or authoritative references
- Proposed Revision (Optional): Clear, sourced alternative wording
Reports are automatically tracked and assigned a case ID. You will receive a confirmation email within 2 hours, along with instructions for providing additional context if requested.
Resolution Process
Every dispute follows a structured four-phase workflow designed for speed, rigor, and transparency:
Appeals Process
If you disagree with an editorial decision, you may file a formal appeal within 14 days of notification. Appeals are reviewed by a different panel of senior editors and domain experts to ensure impartiality.
Appeals must include new evidence or demonstrate a material misinterpretation of existing sources. Repeated frivolous appeals may result in contributor privileges being temporarily suspended pending review.
Guidelines for Constructive Disputes
To maintain a healthy knowledge ecosystem, we ask all participants to adhere to these standards:
- Cite Authoritative Sources: Prioritize peer-reviewed journals, official publications, and recognized experts over blogs or opinion pieces.
- Maintain Neutrality: Frame disputes around content accuracy, not contributor identity or intent.
- Be Specific: Quote exact text and specify line/section numbers.
- Avoid Harassment: Personal attacks, doxxing, or coordinated editing campaigns violate our Code of Conduct and will result in immediate action.
Response Timelines
| Dispute Type | Standard SLA | Expedited (Urgent/Misinformation) |
|---|---|---|
| Factual Correction | 3–5 business days | 24–48 hours |
| Citation / Source Gap | 5–7 business days | 48–72 hours |
| Viewpoint / NPOV Concern | 7–10 business days | 3–5 business days |
| Policy Violation / Vandalism | Immediate auto-flag + 24h review | Real-time AI rollback |
Timelines begin after submission validation and may extend if additional evidence is requested. Status updates are automatically sent at each milestone.
Submit a Dispute or Request Support
Our editorial team is available Monday–Friday, 09:00–18:00 UTC. Urgent content safety issues are monitored 24/7.
Open Dispute Portal →Or email: disputes@aevum.org