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Search our knowledge base or browse categories to find the answers you need.

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Contribute articles Account issues Citation format API access Mobile app
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FAQ & Help Articles

Find answers to the most commonly asked questions by our community.
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Troubleshooting

Step-by-step guides to resolve common technical issues quickly.
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System Status

Check the real-time operational status of all Aevum services.
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Contact Support

Get in touch with our team via email, live chat, or community forums.
FAQ

Frequently Asked Questions

Quick answers to common questions about using Aevum Encyclopedia.

How do I create a free account?

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Creating an account is simple. Click "Sign Up" in the top-right corner, enter your email address, choose a password, and verify your email through the confirmation link we send you. You can also sign up using your Google, Apple, or GitHub account for instant access. A free account gives you full access to browse, read, and bookmark all 2.4M+ articles.

Is Aevum Encyclopedia really free?

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Yes! Aevum Encyclopedia is completely free for personal and educational use. We are supported by a non-profit foundation and donations from our community. Advanced features like API access for commercial use, bulk data exports, and priority support are available through our Premium Plans, but the core encyclopedia remains free forever.

How can I contribute articles?

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We welcome contributions from verified experts and educated enthusiasts. To start contributing:

1. Create an account and complete your profile with your area of expertise.
2. Apply for contributor status through the Contributor Portal.
3. Submit your first draft following our Editorial Guidelines.
4. All submissions are peer-reviewed by our editorial team before publication.

Once approved, you can create, edit, and maintain articles in your domain of expertise.

How does the semantic search work?

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Our semantic search uses advanced natural language processing to understand the meaning and context behind your queries β€” not just keywords. You can ask questions in natural language like "What caused the fall of the Western Roman Empire?" or "Compare quantum computing with classical computing" and get precise, relevant results. The search engine cross-references our entire knowledge graph to surface the most accurate answers.

Which browsers are supported?

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Aevum Encyclopedia works best on the latest versions of Chrome, Firefox, Safari, and Edge. We also support the two most recent versions of each browser. For the best experience, we recommend using Chrome or Firefox on desktop. Our progressive web app (PWA) works across all modern mobile browsers and can be installed for offline access.

How do I get API access?

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API access is available through our developer platform. Free tier accounts get 1,000 requests per day with access to article metadata and summaries. Premium API plans (starting at $29/month) provide higher rate limits, full article content access, knowledge graph queries, and priority support. Visit our API Documentation for detailed guides, SDK downloads, and interactive examples.

How are articles verified and reviewed?

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Every article goes through a multi-stage verification process: (1) Initial AI-assisted fact checking against trusted sources, (2) Peer review by at least two subject-matter experts in the relevant domain, (3) Editorial review for accuracy, tone, and completeness, and (4) Ongoing monitoring for new developments that may require updates. Each article displays its last verified date and source citations.

Can I access articles offline?

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Yes! Our mobile app (available on iOS and Android) allows you to download articles for offline reading. Simply tap the download icon on any article. Free accounts can store up to 50 downloaded articles, while Premium subscribers get unlimited offline storage. Your downloaded content syncs across all your devices when you reconnect.
System Status

Service Health Dashboard

Real-time operational status of all Aevum Encyclopedia services.

Web Platform

aevum-encyclopedia.com

Operational

API Service

api.aevum-encyclopedia.com

Operational

Mobile App (iOS)

App Store

Operational

Mobile App (Android)

Google Play

Operational

Search Service

Enhanced search indexing

Degraded

CDN & Assets

Global content delivery

Operational

Recent Incidents

2h ago Search latency increased to ~3s during peak traffic. Auto-scaling triggered. Monitoring
6h ago Scheduled maintenance: Knowledge graph database migration completed successfully. Resolved
1d ago API rate limiting caused intermittent 429 errors for high-volume users. Resolved
Troubleshooting

Common Issues & Solutions

Step-by-step guides to resolve the most common technical problems.

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Can't Log In

Having trouble accessing your account? Try these steps:

  1. Verify your email and password are correct (check caps lock)
  2. Clear your browser cache and cookies
  3. Try the "Forgot Password" reset link
  4. Check if your account is locked due to too many attempts
  5. Try a different browser or incognito mode
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Search Not Returning Results

Getting no results or unexpected search results? Here's what to try:

  1. Check your spelling and try broader search terms
  2. Use the filter options to narrow by category or language
  3. Try our semantic search by asking a question in natural language
  4. Ensure JavaScript is enabled in your browser
  5. Try again later β€” search indexing may be temporarily delayed
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Mobile App Crashing

App crashing or freezing on your mobile device?

  1. Update to the latest version from the app store
  2. Force close and restart the app
  3. Clear the app cache (Settings β†’ Apps β†’ Aevum β†’ Storage)
  4. Ensure you have at least 200MB of free storage
  5. Uninstall and reinstall if problems persist
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Article Not Loading

An article page isn't displaying correctly?

  1. Check your internet connection is stable
  2. Try refreshing the page with Ctrl/Cmd + Shift + R
  3. Disable ad blockers or browser extensions temporarily
  4. Try accessing the article through our mobile app
  5. The article may be under review β€” check back shortly
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Broken Links or Redirects

Encountering broken links or incorrect redirects?

  1. Copy the URL and paste it directly into your browser
  2. Report the broken link using the "Report" button on the page
  3. Try searching for the article title instead
  4. Check if the URL has changed (articles may be merged or renamed)
  5. Our team typically fixes broken links within 24 hours
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Language Not Available

Your preferred language isn't showing up in the selector?

  1. Check our language availability page for supported locales
  2. New languages are added monthly β€” check the roadmap
  3. You can volunteer as a language translator through our portal
  4. Use your browser's built-in translation as a temporary workaround
  5. Submit a language request through our feedback form
Get in Touch

Still Need Help?

Our support team is here to assist you. Choose the method that works best.

Multiple Ways to Reach Us

We typically respond within 24 hours for email inquiries. Live chat is available during business hours for immediate assistance.

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Email Support

support@aevum-encyclopedia.com
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Live Chat

Available Mon–Fri, 9AM–6PM UTC
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Phone Support

+1 (555) 234-5678 (Premium only)
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Community Forum

Ask questions and help others

Submit a Support Ticket