📋 Returns & Refund Policy
Aevum Encyclopedia operates on a digital access model. Our return and refund guidelines are designed to ensure fairness while supporting continuous content development.
- Monthly Subscriptions: Refunds are processed within 5 business days for eligible requests submitted within the 14-day window.
- Annual Plans: Prorated refunds are available after the initial 14-day period, calculated based on remaining active months.
- Institutional & Enterprise Licenses: Governed by separate contractual terms. Contact our B2B support team for license modifications or cancellations.
- Gift Subscriptions: Unredeemed gift codes can be refunded. Redeemed codes follow standard premium refund terms.
Refunds are issued to the original payment method. Chargebacks or disputes outside our policy may result in account suspension and immediate revocation of premium access.
📩 How to Submit an Inquiry
Choose the category that best matches your request. Our support team typically responds within 24 hours for billing/access issues and 48 hours for general or licensing inquiries.
💳 Billing & Payments
Failed charges, upgrade/downgrade plans, invoice requests, and refund approvals.
🔑 Account & Access
Password resets, 2FA recovery, multi-device limits, and subscription status checks.
🏛️ Institutional Licensing
SIP/ Shibboleth setup, site-wide access, usage reports, and contract renewals.
🐛 Technical Support
App bugs, API rate limits, sync issues, and browser compatibility reports.
✉️ Direct Inquiry Form
❓ Frequently Asked Questions
How do I cancel my premium subscription?
Go to Account Settings > Subscription > Cancel Plan. Your access continues until the end of the current billing cycle. A confirmation email is sent instantly.
What qualifies for a refund outside the 14-day window?
Refunds after 14 days are evaluated case-by-case. Eligible scenarios include billing errors, duplicate charges, or verified technical issues that prevented service use.
Can universities request a trial license?
Yes. Institutional trials are available for 30–90 days. Contact our B2B team with your library procurement details to initiate setup.
Do you offer educational discounts?
Students and educators with valid .edu emails receive 40% off premium plans. Verify your status through our Academic Verification portal.