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Frequently Asked Questions
Most reports are reviewed within 24 hours. Critical security or data-related issues are prioritized and addressed within 2 hours during business hours. You'll receive an automated acknowledgment immediately upon submission.
Select "Content Inaccuracy / Dispute" as the category. Provide the exact section, your proposed correction, and credible sources supporting your claim. Our editorial team verifies all changes against primary sources before publishing.
Yes. Once submitted, you'll receive a unique ticket ID via email. You can use it to check progress in your dashboard under "Support History" or by visiting /tickets/[ID].
For API outages, login failures, or data loss incidents, mark the priority as "Critical" and include relevant logs or screenshots. Enterprise customers can also reach our priority support line at +1 (800) 555-0199.