Refund Guidelines & Policy

1 Eligibility Criteria

To ensure fairness and transparency, refunds are processed based on the following conditions. Requests must be submitted within the applicable timeframe.

• Standard Subscription: Full refund available if requested within 14 calendar days of initial purchase or renewal.
• Duplicate Charges: Immediate refund for accidental double-billing or payment processing errors.
• Service Disruption: Pro-rated refund for platform outages exceeding 48 consecutive hours.
• Technical Inaccessibility: Full refund if you are unable to access content due to persistent account/verification issues (must be reported within 7 days).

2 How to Request a Refund

Please follow these steps to initiate your refund. Our support team will review and confirm your request promptly.

1. Log in to your Aevum News account and navigate to Settings → Billing & Subscriptions.
2. Click "Request Refund" next to the relevant transaction.
3. Select the reason from the dropdown menu and provide any additional context or screenshots if applicable.
4. Submit the form. You will receive a confirmation email with a support ticket number within minutes.
5. Our team will review your case and notify you of the approval status via email.

3 Processing Timeframes

Once approved, refunds are processed according to your original payment method. Banking institutions may require additional time to reflect the credit.

* Refunds are always issued to the original payment method. We do not support transfers to alternate accounts.

4 Exceptions & Non-Refundable Items

Certain products and services are excluded from our standard refund policy due to their nature or third-party licensing agreements:

• Free Trials & Promotional Offers: Refunds are not issued for expired trials or zero-cost promotional periods.
• Gifted Subscriptions: Must be returned to the purchaser. We cannot process refunds to non-purchasers.
• Digital Archives & Historical Databases: Purchases of standalone archival access are final after 30 days.
• Third-Party Transactions: Purchases made through external partners or affiliate networks are subject to their respective policies.

5 Contact Our Support Team

Have questions about your specific situation? Our dedicated billing & customer success team is available to assist you. We aim to respond to all refund inquiries within 24 hours.