How can we help you?

Creating an account is simple:

• Visit aevumnews.com and click "Sign Up" in the top-right corner
• Enter your email address and create a secure password
• Verify your email through the confirmation link we send
• Complete your profile with preferred topics and regions

You can also sign up using your Google or Apple account for faster registration. Your account gives you access to free articles, personalized feeds, and newsletter subscriptions.

To reset your password:

• Go to the login page and click "Forgot Password?"
• Enter the email address associated with your account
• Check your inbox for a password reset link (valid for 24 hours)
• Create a new password with at least 8 characters, including a number and special character

If you don't receive the email within 5 minutes, check your spam folder or contact our support team via the form below.

Free Plan: Access to breaking news, daily summaries, and limited in-depth articles. Ad-supported experience.

Premium Plan ($9.99/month): Unlimited access to all articles, ad-free reading, exclusive analysis pieces, early access to long-form features, audio versions of articles, and priority customer support.

Premium Annual ($79.99/year): Save 33% compared to monthly billing. Includes all Premium features plus a yearly "Aevum Insider" report.

Both plans can be canceled at any time. See our full comparison page for details.

You can manage your subscription at any time:

• Web: Go to Account Settings → Subscriptions → Manage
• Mobile App: Tap your profile → Settings → Subscriptions

Cancellation takes effect at the end of your current billing period. You'll retain Premium access until then. Refunds are available within 14 days of purchase if you haven't used Premium features.

iOS: Search "Aevum News" in the App Store or tap the link in our website footer.

Android: Available on Google Play Store. Search "Aevum News" or use the direct link on our site.

The app is free to download and supports both free and Premium accounts. Features include push notifications, offline article saving, dark mode, and customizable news feeds.

Try these troubleshooting steps:

• Ensure you're running the latest version of the app
• Clear your app cache (Android: Settings → Apps → Aevum News → Clear Cache)
• Restart your device
• Reinstall the app if the issue persists
• Check that your device OS meets minimum requirements (iOS 15+ / Android 10+)

If crashes continue, please report the issue using the support form below with your device model and OS version.

Personalize your feed to see what matters most to you:

• Go to Settings → My Feed → Topics
• Toggle on topics you want to see (e.g., Technology, Politics, Science)
• Tap "Follow" on specific authors and publications
• Use the "More Like This" option on articles to train your feed
• Swipe left on articles you want to see less of

Your preferences update in real-time and are synced across all devices.

Yes! Saved articles are available to all users:

• Web: Click the bookmark icon on any article
• Mobile: Tap the bookmark icon in the article toolbar

Access your saved articles anytime from your profile → "Saved" tab. Premium users can also create custom folders to organize saved articles by topic or project.

Common fixes:

• Refresh the page or restart the app
• Check your internet connection
• Disable browser extensions (especially ad blockers) and reload
• Clear your browser cache and cookies
• Try a different browser or incognito/private mode

If the problem persists, it may be a temporary service issue. Check our system status page or contact support.

Add an extra layer of security to your account:

• Go to Account Settings → Security → Two-Factor Authentication
• Choose your preferred method: Authenticator App or SMS
• For Authenticator App: Scan the QR code with Google Authenticator, Authy, or similar
• Enter the 6-digit verification code to confirm

We highly recommend enabling 2FA to protect your account from unauthorized access.

Accuracy is the cornerstone of everything we do:

• Multi-layer editorial review: Every article passes through fact-checkers, section editors, and legal review
• Source verification: We require multiple independent sources for all factual claims
• Corrections policy: Errors are corrected prominently with full transparency
• Transparency reports: We publish quarterly reports on corrections and retractions
• Reader feedback: Every article has a "Report an Issue" button for community involvement

Read our full Editorial Standards & Ethics document for more details.

We offer multiple support channels:

• Email: support@aevumnews.com (response within 24 hours)
• Live Chat: Available on our website Mon–Fri, 8am–8pm EST
• Phone: +1 (800) 555-AEVM (Premium subscribers only)
• Support Form: Use the form at the bottom of this page
• Twitter/X: @AevumSupport (for quick inquiries)

Premium subscribers receive priority support with guaranteed 4-hour response times.