Support Form

⚡ Frequently Asked Questions

What is the response time for support tickets? +

For most inquiries, our team responds within 24 hours on business days. High-priority issues such as account access or billing problems are typically addressed within 4 hours. You'll receive a confirmation email with your ticket ID and a direct link to track progress.

How do I reset my Aevum News account password? +

Navigate to the login page and click "Forgot Password". Enter your registered email and we'll send you a secure reset link within 2 minutes. If you don't receive it, check your spam folder or contact us directly with your account email.

How do I update my subscription plan? +

Go to Account Settings → Billing → Change Plan. You can upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle. No penalties, ever.

I found an error in a news article. What should I do? +

Every story on Aevum News is fact-checked, but we appreciate readers who help us maintain accuracy. Click the "Report an Issue" flag at the bottom of any article, or submit a support ticket under the category "Content Correction". Our editorial team reviews all reports within 48 hours.

Can I export my saved articles or bookmarks? +

Yes! Go to Library → Export and choose your preferred format (PDF, JSON, or CSV). You can export all saved articles or filter by date, topic, or tags. This feature is available to all subscriber tiers.

Submit a Support Request

Fill out the form below and we'll get back to you promptly.

Support team is online and ready

Avg. response: < 4 hours

First Name *

Last Name *

Email Address *

Phone Number

Aevum Account ID

Category *

Subject *

Description *

Priority Level

Low

Medium

High

Urgency

1 5 3

Attachments

📎

Drop files here or click to browse

PNG, JPG, PDF — Max 10MB each

I agree to Aevum News's Privacy Policy and Terms of Service. I understand my message will be used to address my inquiry.

Your work is saved auto-draft

✓

Ticket Submitted!

AEN-TKT-2025-XXXXX

Your support request has been received. Check your email for a confirmation and tracking link. Our team will respond within 4 hours.

Alternative Ways to Reach Us

📧

Email Support

For non-urgent inquiries and detailed documentation requests.

support@aevumnews.com

💬

Live Chat

Real-time help during business hours for quick resolutions.

Start Chat →

📞

Phone

Speak directly with a support specialist. Toll-free.