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๐Ÿ“ฐ General Information

What is Aevum News?+
Aevum News is a premium digital journalism platform dedicated to delivering unbiased, fact-checked, and globally sourced news. Our mission is to provide readers with authoritative reporting that cuts through misinformation and delivers context-driven stories 24/7.
Is Aevum News free to read?+
We offer a hybrid model. Basic news updates and breaking headlines are free. Our premium tier unlocks in-depth analysis, ad-free reading, exclusive investigations, and access to our full archive. Subscribers also get early access to expert commentary and live Q&A sessions.
How often is content updated?+
Our newsroom operates 24/7. Breaking news is published in real-time, while long-form features and investigative pieces are published on a rolling schedule. Our editorial calendar ensures fresh, relevant content across all categories multiple times daily.

๐Ÿ’ณ Subscription & Billing

What subscription plans are available?+
We offer Monthly ($9.99), Annual ($79.99, saving 33%), and Lifetime ($299) tiers. Annual and Lifetime plans include exclusive benefits like priority newsletter access, digital downloads, and ad-free browsing across all devices.
How do I change or cancel my subscription?+
Navigate to Account Settings > Subscription. You can upgrade, downgrade, or cancel at any time. Cancellations take effect at the end of your current billing cycle. No hidden fees or penalties apply.
Do you offer refunds?+
Yes. We offer a 14-day money-back guarantee on all new subscriptions. Annual and Lifetime plans are eligible for prorated refunds within the first 30 days. Contact support for assistance with your specific case.

๐Ÿ” Content & Accuracy

How does Aevum ensure factual accuracy?+
Every article undergoes a multi-layer verification process. Our dedicated fact-checking team cross-references sources, verifies quotes, and reviews data before publication. We maintain a transparent corrections policy and publish errata prominently when needed.
Can I report a factual error or submit a tip?+
Absolutely. We welcome reader feedback. Use our 'Report an Issue' tool at the bottom of any article, or email tips@aeumnews.com. Verified corrections are applied within 24 hours, and whistleblowers can use our secure drop system for anonymous submissions.
What is your editorial stance on bias?+
We adhere to strict journalistic neutrality. Our guidelines prohibit editorializing in news reporting. Opinions are clearly labeled and separated from factual coverage. We diversify our correspondents and sources to ensure balanced, multi-perspective storytelling.

๐Ÿ’ป Technical & Access

Is Aevum News available on mobile?+
Yes. Our responsive web platform works on all devices. We also offer native iOS and Android apps with offline reading, push notifications for breaking news, and customizable reading modes. Premium subscribers get sync across unlimited devices.
Does Aevum work with ad-blockers?+
Our site is designed to function fully with ad-blockers enabled for free users. Premium subscribers enjoy a completely ad-free experience by default. We rely on transparency, not intrusive ads, to maintain reader trust and performance.
How do I reset my password or secure my account?+
Click 'Forgot Password' on the login page to receive a reset link. We recommend enabling two-factor authentication (2FA) in Account Settings for enhanced security. Our team never requests your password via email or phone.

Still have questions?

Our reader support team is available Mondayโ€“Friday, 9AMโ€“6PM EST. We typically respond within 24 hours.

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