Refund Policy

1. Eligibility for Refunds

At Aevum News, we are committed to delivering authoritative journalism and premium digital services. If you are not fully satisfied with your purchase, you may qualify for a refund under the following conditions:

• Refund requests must be submitted within 14 calendar days of the original transaction date.
• Monthly or annual subscriptions must be cancelled within the first 7 days of the active billing cycle to qualify for a full refund.
• One-time purchases (e.g., standalone reports, archival access passes, or premium event tickets) are eligible for refunds provided the content has not been accessed, downloaded, or shared.
• Requests involving duplicate charges, technical processing errors, or unauthorized transactions will be reviewed on a case-by-case basis.

2. Non-Refundable Items

To maintain operational integrity and editorial sustainability, the following purchases are strictly non-refundable:

• Discounted, promotional, or heavily subsidized subscription tiers
• Accessed or downloaded digital content (PDF investigations, long-form archives, exclusive datasets)
• Gift subscriptions once the recipient has been notified or activated
• Corporate, institutional, or enterprise licensing agreements (governed by separate commercial terms)

3. How to Request a Refund

To initiate a refund request, please follow these steps:

• Log in to your Aevum News account and navigate to Settings > Billing & Subscriptions.
• Select Request Refund and complete the brief form with your order number and reason for the request.
• Alternatively, email our billing support team directly at support@aevumnews.com with your account details and purchase receipt attached.

4. Processing & Timeline

Once your refund request is approved:

• Processing typically takes 5–7 business days to initiate on our end.
• Depending on your payment provider (credit card networks, PayPal, Stripe, etc.), it may take an additional 3–10 business days for the funds to reflect in your account.
• You will receive a confirmation email with a reference number once the refund has been successfully processed.

5. Updates to This Policy

Aevum News reserves the right to modify this Refund Policy at any time to reflect legal requirements, operational changes, or editorial business adjustments. Material changes will be communicated via email to active subscribers and prominently updated on this page with a revised "Last Updated" date. Continued use of our services following any updates constitutes acceptance of the revised policy.