Your Health Journey,
Fully Supported
Access care navigation, prescription assistance, clinical trial support, and 24/7 patient resources—all in one secure hub.
Support Categories
Medication Assistance
Financial support, patient programs, and adherence tools for prescribed therapies.
Medical Device Support
Setup guides, troubleshooting, warranty claims, and clinical device training.
Insurance & Financial Aid
Coverage verification, billing inquiries, grant programs, and hardship applications.
Wellness & Recovery
Mental health resources, physical therapy programs, nutrition guidance, and peer support.
Frequently Asked Questions
You can access the secure patient portal by clicking "Sign in securely" above. New users will need a verification code sent by your care team. If you haven't received one, contact us and we'll send a new access link within 24 hours.
Our care navigators can help file a prior authorization or appeal your insurance decision. We also offer copay assistance programs and alternative formulary options. Click "Prescription & Coverage Help" to start the process.
Yes. Use our trial finder tool to search by condition, location, and phase. Patient coordinators will verify eligibility, explain study requirements, and arrange travel or remote monitoring if needed.
Submit a service request through the portal or call our device support line. Include your device serial number and a brief description. Technicians typically respond within 2 hours during business days.
Patient Support Center
Our multilingual care team is here to help you navigate treatment, insurance, and resources.
International: +41 22 700 1000
Support Hours
* All times Eastern Standard. Live chat available during extended hours via the patient portal.