How can we help you?

Search our knowledge base or browse categories below to find answers.

Browse by Category

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Apple Touch Icons

iPhone, iPad, and Safari PWA icon setup guides and troubleshooting.

12 articles β†’
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App Icon Setup

App Store, Google Play, and adaptive icon configuration guides.

9 articles β†’
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Web & Favicons

Favicon formats, manifest files, and browser compatibility guides.

8 articles β†’
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Downloads & Files

Accessing your files, download links, and file format questions.

6 articles β†’
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Billing & Subscriptions

Payments, invoices, refunds, and subscription management.

7 articles β†’
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Custom Design Requests

How to request custom designs, revisions, and brand matching.

5 articles β†’

Frequently Asked Questions

General Questions

We deliver icons in all standard formats: PNG, SVG, ICNS (Mac), ICO (Windows), APNG, and WebP. Apple touch icons include all required sizes from 180Γ—180 to 512Γ—512. Android projects include adaptive icon XML files and raster assets.
Our Starter plan includes 2 revision rounds, the Professional plan includes unlimited revisions, and the Enterprise plan includes unlimited revisions with a dedicated designer. Each revision round covers one cycle of changes.
Yes! All plans include the source file in SVG format. Enterprise clients also receive AI (Adobe Illustrator) and Sketch files. Source files are delivered alongside your final exports.
Absolutely. Just share your brand guidelines document (colors, typography, logo usage, etc.) and we'll ensure the icon design aligns perfectly with your brand identity. Professional and Enterprise plans include dedicated brand matching.
We support all major platforms: iOS (iPhone, iPad, Mac), Android, Windows, Linux, and all web browsers. This includes Safari, Chrome, Firefox, Edge, and Opera for web favicons and PWA icons.

System Status

Operational

Design Portal

Order management and design request system is running normally.

Updated 2 minutes ago
Operational

File Delivery

Download links and file hosting are fully functional.

Updated 5 minutes ago
Operational

Payment Processing

Stripe and PayPal payment gateways are processing normally.

Updated 1 minute ago
Operational

Email Notifications

Order confirmations and delivery emails are being sent successfully.

Updated 3 minutes ago

Documentation

Still need help?

Can't find what you're looking for? Our support team is here to help you with any questions or issues. We typically respond within 2 business hours.

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Email Support

Best for detailed questions and file issues

support@apptouchicon.com
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Live Chat

Available Mon–Fri, 9 AM – 6 PM PST

Start a chat β†’
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Phone Support

For Enterprise clients only

+1 (800) 555-1234
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Report a Bug

Found an issue? Let us know

Submit bug report β†’

Submit a Support Ticket

We'll respond within 2 business hours. Average response time: 45 minutes.

Need Design Help?

Not sure which icon size or format you need? Our team can help you figure it out β€” for free.