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Search our knowledge base or browse categories below to find answers to your questions.

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Getting Started

New to Artisan Studio? Learn how to kick off your first project and navigate our services.

8 articles
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Projects & Workflow

Understand our creative process, timelines, milestones, and how we collaborate.

12 articles
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Design Services

Details about our design offerings including branding, UI/UX, print, and more.

15 articles
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Billing & Payments

Everything about pricing, invoices, payment methods, and our refund policy.

9 articles
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Files & Deliverables

Learn about file formats, delivery methods, source files, and licensing.

7 articles
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Account & Settings

Manage your account, update preferences, and access your project dashboard.

6 articles

Frequently Asked Questions

What types of design services does Artisan Studio offer?

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Artisan Studio offers a comprehensive range of creative design services including:
  • Brand Identity β€” Logo design, brand guidelines, color systems, typography
  • UI/UX Design β€” Web and app design, prototypes, user research
  • Motion Design β€” Animations, video graphics, social media content
  • Print Design β€” Brochures, packaging, business cards, marketing materials
  • Photography β€” Product, lifestyle, and brand photography
  • Web Development β€” Responsive websites and landing pages
Each service can be customized to fit your specific needs and budget.

What is the typical timeline for a design project?

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Project timelines vary depending on scope and complexity:
  • Logo / Brand Identity: 2–4 weeks
  • Website Design: 4–8 weeks
  • UI/UX Design: 3–6 weeks
  • Print Materials: 1–3 weeks
  • Motion Graphics: 2–5 weeks
During our initial consultation, we'll provide a detailed timeline tailored to your project. Rush delivery is available for an additional fee.

How many rounds of revisions are included?

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Our standard packages include 3 rounds of revisions for each design phase. This typically covers:
  • Round 1: Major adjustments based on initial concepts
  • Round 2: Fine-tuning and refinements
  • Round 3: Final polish and minor tweaks
Additional revision rounds are available at $150 per round. We find that 3 rounds is usually sufficient to achieve the perfect result.

What is your pricing structure?

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We offer flexible pricing options to suit different needs:
  • Project-Based Pricing: Fixed quote after initial consultation β€” most common for defined projects
  • Hourly Rate: $125/hour for smaller tasks or ongoing work
  • Monthly Retainer: Starting at $3,000/month for ongoing creative support
  • Package Deals: Bundled services at discounted rates
All quotes include a 50% deposit upfront and 50% upon completion. We accept bank transfers, credit cards, and PayPal.

What is your refund policy?

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We want every client to be completely satisfied with our work:
  • Before work begins: Full refund of deposit
  • After initial concepts: Partial refund based on work completed
  • After final delivery: No refunds, but we offer free minor adjustments within 14 days
If at any point you feel we're not the right fit, please let us know as early as possible. We'll work to make the transition as smooth as possible.

What file formats will I receive?

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We deliver all designs in industry-standard formats:
  • Vector formats: AI, EPS, SVG (for logos and graphics)
  • Raster formats: PNG, JPG, TIFF (for photos and rendered designs)
  • Web formats: SVG, PNG, WebP (optimized for digital use)
  • Print-ready: PDF/X-1a, high-res TIFF
  • Source files: Available upon request for an additional fee
All files are delivered via a secure download link with lifetime access.

Do I own the rights to the designs?

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Yes! Upon final payment, you receive full commercial rights and ownership of all delivered designs. This includes:
  • Unlimited usage across all platforms and media
  • Right to modify and adapt the designs
  • No attribution required
  • Permanent, transferable license
We retain the right to showcase the work in our portfolio unless a non-disclosure agreement is in place.

How do I get started with a project?

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Getting started is simple:
  • Step 1: Fill out our contact form or email us at hello@artisanstudio.com
  • Step 2: We'll schedule a free 30-minute discovery call to discuss your vision
  • Step 3: You'll receive a custom proposal with timeline, deliverables, and pricing
  • Step 4: Approve the proposal, pay the deposit, and we begin!
Most projects start within 1–2 weeks of the discovery call.

Can I request changes after the project is complete?

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We offer a 14-day post-delivery support window where minor adjustments are free of charge. This covers things like:
  • Color corrections
  • Text updates
  • Minor layout tweaks
For larger changes after delivery, we'll provide a quote based on the scope. Our hourly rate is $125/hour for post-project work.

What payment methods do you accept?

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We accept the following payment methods:
  • Credit/Debit Cards β€” Visa, Mastercard, American Express
  • Bank Transfer β€” Wire or ACH
  • PayPal
  • Apple Pay / Google Pay
For projects over $5,000, we can arrange milestone-based payment schedules. All invoices are sent electronically and can be paid online.

System Status

Portfolio Gallery

Browse and view project portfolios

Operational

Contact Form

Submit inquiries and project requests

Operational

File Delivery System

Upload and download project files

Operational

Payment Processing

Invoices and payment gateway

Operational

Client Dashboard

Project management and collaboration portal

Operational
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Still Need Help?

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