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Shipping & Returns

We want your gear to arrive safely, and if it doesn't work out, we've got a hassle-free process to get you back on the road.

At Automotive DIY, we know you can't wait to get your hands dirty. We strive to get your tools, parts, and kits to you fast. If something doesn't fit the job or meet expectations, our return policy is designed to be straightforward and fair.

🇺🇸 Domestic Shipping (USA)

We ship to all 50 states via FedEx and UPS Ground.

  • Standard: 3-5 Business Days ($5.99)
  • Express: 1-2 Business Days ($14.99)
  • Free Shipping: On orders over $50
  • Tracking number provided via email upon dispatch

🌍 International Shipping

We ship worldwide! International orders are processed via DHL Express.

  • Delivery Time: 7-14 Business Days
  • Cost: Calculated at checkout based on weight
  • Import duties and taxes are the responsibility of the buyer
  • Certain hazardous materials (aerosols, batteries) may have restrictions

📦 Order Processing

We move fast so you can get working.

  • Orders placed before 2 PM EST ship same day
  • Orders placed after 2 PM or on weekends ship next business day
  • Backordered items are communicated within 24 hours
✅
Pro Tip: Combine your needs into one order to save on shipping and get free delivery on orders over $50!
Service Delivery Time Cost Tracking
Standard Ground 3-5 Business Days $5.99 (Free over $50) Yes
Express Priority 1-2 Business Days $14.99 Yes
International DHL 7-14 Business Days Calculated Yes
⚠️
Important: Please review our return window and condition requirements before initiating a return.

📅 Return Window

We accept returns within 30 days of the delivery date.

  • Items must be in original, unused condition
  • Original packaging and accessories must be included
  • Proof of purchase (order number or receipt) is required

🔧 Tools & Equipment

Specific rules apply to our toolkits and hardware.

  • Unopened Tool Kits: Full refund accepted
  • Opened Tool Kits: 15% restocking fee applies to maintain kit integrity
  • Individual Tools: Must be unscratched and untested
  • Personalized or custom parts are non-returnable

🚫 Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Consumables: Oils, fluids, adhesives (unless defective)
  • Used brake pads, rotors, or safety-critical parts
  • Gift cards and digital products
  • Items marked as "Final Sale" or "Clearance"
🚫
Safety First: We strictly do not accept returns on used safety-critical components (brakes, suspension, steering). These items pose a risk if returned and re-sold.

How to Initiate a Return

  1. Log in to your account and go to Order History.
  2. Click "Request Return" next to your order.
  3. Select items and reason, then submit.
  4. Receive a prepaid shipping label via email (for domestic eligible returns).
  5. Pack items securely and drop off at carrier location.

💳 Refund Processing

Once we receive and inspect your return:

  • Approval email sent within 24 hours
  • Refund issued to original payment method
  • Processing time: 3-7 business days (varies by bank)
  • You'll receive notification once refund is complete

🏷️ Credits & Exchanges

Prefer store credit? We offer faster options.

  • Store Credit: Issued within 24 hours of return receipt
  • Exchange: Swap for different size/color/model at no restock fee
  • Credits never expire and can be combined with promotions

⚠️ Defective Items

Received a broken or faulty product? We make it right.

  • Contact support within 7 days with photos/video
  • Free return shipping label provided
  • Options: Full refund, replacement, or repair
  • No restocking fees for manufacturer defects
Scenario Refund Type Processing Time Restocking Fee
Unopened Return Full Refund 5-7 Business Days None
Opened Tool Kit Partial Refund 5-7 Business Days 15%
Store Credit Account Credit 24 Hours None
Defective Item Full Refund/Replace 3-5 Business Days None

Need Help with Your Order?

Our support team is staffed by real mechanics who understand your needs. Get personalized assistance quickly.

📧 Contact Support 📦 Start a Return

Frequently Asked Questions

Quick answers to common shipping and return questions.

Can I return a used socket or wrench?
For safety and quality reasons, we do not accept returns on individual tools that show signs of use, scratches, or testing. Tool kits may be returned if opened, but are subject to a 15% restocking fee to cover repackaging and quality checks.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also log into your account and view tracking details under "Order History." If you don't receive tracking info within 24 hours, please contact support.
What if my package arrives damaged?
We're sorry that happened! If your package is visibly damaged upon delivery, please refuse it and notify the carrier. If you accept it and find damage inside, take photos of the box and items, then contact our support team within 48 hours with your order number. We'll arrange a replacement or refund.
Do you ship to PO Boxes or APO/FPO addresses?
Yes! We ship to PO Boxes via USPS. For APO/FPO addresses, please note that delivery times may vary (up to 3-4 weeks) and some items may have restrictions. Standard shipping rates apply.
Can I change or cancel my order after placing it?
We process orders quickly, so there's a very short window to make changes. If you placed an order in the last hour, contact support immediately with your order number. Once an order has shipped, it cannot be modified, and you'll need to initiate a return upon receipt.