We stand behind every tool, guide, and part we sell. Here's how our hassle-free return process works.
At Automotive DIY, your satisfaction and safety are our top priorities. We want you to feel completely confident in every purchase. If you're not 100% happy with your order, we'll make returning it simple and stress-free.
You may return most new, unopened tools, accessories, and unused parts within 30 days of delivery for a full refund. The clock starts from the date your order was confirmed as delivered.
For digital purchases (guides, video courses, diagnostic software), refunds are processed within 14 days if you haven't downloaded or accessed more than 20% of the content.
To qualify for a refund, items must meet the following conditions:
Important: Items that show signs of use, installation, or missing components may be subject to a 15% restocking fee or may be eligible for exchange/credit instead of a full refund.
Log in to your account or use our return form with your order number.
Receive a prepaid return shipping label via email within 24 hours.
Drop off the package at any authorized carrier location or schedule a pickup.
We inspect your return and issue your refund within 5–7 business days.
Once your return is received and passes quality inspection, we'll notify you via email. Refunds are issued to the original payment method:
If you don't see your refund within 10 business days, please contact your bank or payment provider, as processing times vary by institution.
Due to safety, hygiene, and custom manufacturing constraints, the following items cannot be returned:
Our support team is here to make the process smooth. Reach out anytime, and we'll guide you through every step.
Policy last updated: November 2024 | Terms of Service