How can we help you?

To reset your OBD2 Scanner Pro, press and hold the Mode button for 5 seconds until the screen flashes twice. The device will reboot to factory settings. If issues persist, ensure your phone's Bluetooth is enabled and try pairing again via the AutomotiveDIY app.

We offer a 30-day satisfaction guarantee on all tool kits. If you're not happy with your purchase, you can return the items in their original condition for a full refund or exchange. Note that diagnostic scanners must be returned with all accessories and cables included. Start a return request.

If you're having trouble accessing purchased video content, first ensure you're logged into the correct account. Clear your browser cache and try again. If the issue continues, check your Account > Subscriptions page to verify your membership status. Still stuck? Contact support with your order number.

Calibration should be done every 5,000 clicks or annually. Use a certified calibration stand or send it to our partner service centers. Do not attempt to adjust the internal mechanism yourself as this will void the warranty. View full calibration guide.

Yes! Your membership allows access on up to 3 devices simultaneously. You can install the app on your phone, tablet, and a home computer. Each device needs to be logged into your account to sync your diagnostic history and saved guides.

Orders typically ship within 1-2 business days. If your order is processing, check your email for a shipping confirmation with tracking details. If it's been more than 3 business days, use our Ticket Tracker above or contact us directly.