Information We Collect

1. Information You Provide Directly

We collect information you voluntarily provide when using our services, creating an account, or contacting us:

• Account Details: Full name, email address, phone number, and password.
• Booking Information: Service type, preferred dates/times, number of attendees, and special requests.
• Payment Data: Billing address and payment method details (note: we do not store full credit card numbers; payments are processed securely via PCI-compliant third-party providers).
• Communications: Messages sent through our support portal, feedback forms, or survey responses.
• Profile Preferences: Notification settings, language preferences, and accessibility options.

2. Information Collected Automatically

When you access our website or mobile application, certain data is collected automatically to ensure functionality, security, and performance:

• Device & Browser Information: IP address, device type, operating system, browser version, and unique device identifiers.
• Usage Data: Pages visited, click patterns, session duration, features used, and referral URLs.
• Location Data: Approximate geographic location based on IP address or GPS (only when you grant explicit permission).
• Cookies & Tracking Technologies: Essential cookies for authentication, analytics cookies for performance monitoring, and preference cookies for personalized experiences. You may manage cookie settings in your browser.

3. Information from Third Parties

We may receive data from trusted partners to enhance our services:

• Service Providers: Payment processors, cloud hosting services, and customer support platforms.
• Authentication Services: If you sign up via Google, Apple, or other social logins, we receive basic profile information (name, email) with your consent.
• Business Partners: Verified merchants or service providers who share booking confirmations or availability updates (with user authorization).

4. How We Use Your Information

We use collected information solely for the following purposes:

• Processing and confirming bookings, transactions, and service reservations.
• Sending appointment reminders, updates, and security alerts.
• Improving platform functionality, user experience, and algorithm recommendations.
• Preventing fraud, monitoring system integrity, and complying with legal obligations.
• Providing customer support and responding to inquiries.
• Sending marketing communications (only with explicit opt-in consent).

5. Data Sharing & Disclosure

BookEase does not sell your personal information. We may share data only in the following circumstances:

• Service Providers: Vendors who assist with payment processing, email delivery, analytics, or cloud storage under strict data processing agreements.
• Merchants/Service Providers: Necessary booking details (name, contact info, time, service type) are shared with the business you booked with to fulfill your appointment.
• Legal Requirements: When required by law, court order, or to protect the rights, property, or safety of BookEase, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as a business asset, with continued privacy protections.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained while your account is active. Inactive accounts may be archived or deleted after 24 months of no activity. You may request deletion at any time.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access, update, or download a copy of your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal or contractual exceptions.
• Opt out of marketing communications via email preferences or the unsubscribe link.
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• Restrict or object to certain processing activities.

To exercise these rights, please contact our privacy team using the details below. We will respond within 30 days of receiving a verified request.

8. Contact Us

If you have questions about this policy, your data, or wish to submit a request, please reach out:

• Email: privacy@bookease.com
• Support Portal: support.bookease.com
• Mailing Address: BookEase Inc., Privacy Department, 123 Booking Blvd, Suite 400, San Francisco, CA 94107, USA

This document may be updated periodically to reflect changes in our practices or legal requirements. We will notify users of material changes via email or platform notification.