Get in Touch

📧

Email Support

support@chessmasterforum.com
💬

Live Chat

Available 24/7 in the app & website

📍

Headquarters

123 Strategy Lane, Suite 400
San Francisco, CA 94105

Support Hours

Monday - Friday8:00 AM - 10:00 PM EST
Saturday9:00 AM - 6:00 PM EST
Sunday10:00 AM - 4:00 PM EST

⏱ Average response time: < 2 hours

Send a Message

Fill out the form below and we'll get back to you as soon as possible.

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Other Ways to Get Help

Choose the fastest route for your specific need.

📖

Knowledge Base

Step-by-step guides & tutorials for common issues.
🗣️

Community Forum

Ask questions & get answers from other players.
📡

Server Status

Check real-time uptime & maintenance schedules.
💡

Feature Requests

Suggest new tools, modes, or improvements.

Frequently Asked Questions

Quick answers to the most common support queries.

Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. If you don't receive it within 5 minutes, check your spam folder or contact us.

Connections may drop due to network instability or server maintenance. Games are automatically saved, and you can resume or claim a draw if your opponent didn't respond within 10 minutes. Check our Server Status page for ongoing issues.

Go to Settings → Billing → Subscription. Click "Cancel Subscription" and confirm. You'll retain access until the end of your current billing cycle. No prorated refunds are given.

Use this form, select "Bug Report" as the subject, and include your device, browser/app version, steps to reproduce, and screenshots or logs. Our dev team reviews all reports weekly.