Global Infrastructure Coverage
CloudNexus operates across 50+ edge locations and 24 primary data center regions. Service availability, latency guarantees, and storage durability are region-specific where noted.
Service Scope Boundaries
CloudNexus provides a fully managed infrastructure layer. The following table outlines what is explicitly included in our service scope versus customer responsibilities.
| Component | In Scope (Managed by CloudNexus) | Out of Scope (Customer Responsibility) |
|---|---|---|
| Compute & Containers | Orchestrator patching, node scaling, control plane HA | Application code, container images, runtime dependencies |
| Networking & Load Balancing | BGP routing, DDoS mitigation, TLS termination, global anycast | Application-layer routing rules, custom WAF policies |
| Storage & Databases | Automated backups, encryption at rest, replica failover | Schema design, query optimization, data classification |
| Observability | Metrics aggregation, log ingestion, alert routing | Business logic monitoring, custom dashboard configuration |
| Security & Compliance | Physical security, hypervisor isolation, compliance certifications | IAM policy design, secret rotation, endpoint hardening |
Compliance & Regulatory Coverage
All CloudNexus infrastructure is audited annually and certified under the following frameworks. Data residency controls are enforced at the region level.
Support & SLA Coverage Tiers
Service level guarantees and support response times are tiered based on your subscription plan. All tiers include access to documentation and community forums.
- 99.9% Uptime SLA
- 24/7 Ticket Support (48h response)
- Community & Docs Access
- Standard DDoS Protection
- 99.95% Uptime SLA
- 24/7 Priority Support (4h response)
- Technical Account Manager (Quarterly)
- Advanced Traffic Scrubbing
- Automated Failover & Backups
- 99.999% Uptime SLA
- 24/7 Dedicated Support (15m response)
- Dedicated TAM & Architect Review
- Custom Compliance & DR Runbooks
- Financial SLA Credits Auto-Applied
Network & Traffic Boundaries
CloudNexus operates a privately peered 100Gbps+ backbone. Cross-region data transfer, egress limits, and protocol restrictions apply.
- Ingress: Unlimited inbound traffic across all tiers.
- Egress: Metered based on plan. Cross-region egress incurs additional bandwidth fees unless using VPC peering or PrivateLink.
- Protocols: TCP/UDP/HTTP/HTTPS/WS supported. Raw ICMP and non-standard ports require security group approval.
- Rate Limits: API requests capped at 1,000 req/min for Starter, 10,000 req/min for Professional, and custom limits for Enterprise.