Cookies & Tracking Policy

1. Introduction

Welcome to the CloudNexus Cookies & Tracking Policy. This document explains how we and our partners use cookies, web beacons, device identifiers, and similar tracking technologies when you visit our websites, use our customer portal, or interact with our cloud infrastructure dashboard.

By continuing to use our services, you consent to the use of tracking technologies as described in this policy. If you do not consent, please adjust your browser settings or use our cookie management tools before proceeding.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help the site remember your preferences, authenticate your login, and understand how you interact with the platform.

Beyond traditional cookies, we may use similar technologies such as local storage, HTML5 storage, web beacons, and device fingerprinting to enhance functionality, security, and analytics.

3. Categories of Cookies & Tracking

We classify tracking technologies based on their purpose:

Strictly Necessary

• Authentication & session management for the CloudNexus dashboard
• CSRF protection tokens and security headers
• Load balancing and infrastructure routing

These cannot be disabled as they are essential for the core functionality of our services.

Performance & Analytics

• Usage patterns, page load times, and feature interaction tracking
• Error logging and system health monitoring
• A/B testing for UI/UX improvements

Functionality & Preferences

• Language, region, and dashboard layout preferences
• Remembered login credentials (with your explicit consent)
• Two-factor authentication session states

Targeting & Advertising

• Retargeting pixels for marketing campaigns
• Conversion tracking for paid acquisition channels
• Personalized content delivery based on browsing behavior

4. How We Use Tracking Technologies

CloudNexus employs a layered approach to tracking to ensure reliability, security, and continuous improvement:

1. Server-Side Logging: IP addresses, user agents, and request timestamps are logged for security auditing, abuse prevention, and infrastructure scaling.
2. Client-Side Analytics: JavaScript-based trackers collect interaction data to measure feature adoption, error rates, and latency across global regions.
3. Device Fingerprinting: In specific high-security workflows (e.g., billing changes, API key generation), we may collect hardware/software configuration data to detect automated threats.
4. Web Beacons & Pixels: Used in transactional emails and marketing campaigns to measure open rates and link engagement.

5. Third-Party Cookies & Services

Some cookies and tracking tools are placed by trusted third-party providers that help us deliver and improve our platform:

• Cloudflare / CDN Providers: For DDoS mitigation, caching, and global performance optimization.
• Google Analytics & Looker Studio: For aggregated usage analytics and business intelligence.
• Stripe & PayPal: For secure payment processing and transaction verification.
• Auth0 / OAuth Providers: For identity management and single sign-on (SSO) workflows.
• Marketing Platforms: Meta, LinkedIn, and Google Ads for campaign attribution and retargeting.

These third parties operate under their own privacy policies. We do not control their data practices but carefully vet them for compliance with industry standards.

6. Managing Your Cookie Preferences

You have full control over how tracking technologies interact with your device:

Within CloudNexus

Access our Cookie Preference Center via the footer of any webpage. You can toggle categories on/off, export your data, or withdraw consent entirely.

Browser Settings

Most modern browsers allow you to block, delete, or manage cookies:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and Site Permissions

Opt-Out Links

To opt out of third-party advertising cookies, visit: Digital Advertising Alliance (US) or Your Online Choices (EU)

7. Policy Updates

We may revise this Cookies & Tracking Policy periodically to reflect changes in technology, regulations, or our service offerings. Material changes will be communicated via email or an in-dashboard notification. The Last Updated date at the top of this page will be adjusted accordingly.

8. Contact Us

If you have questions about our tracking practices, wish to request a cookie audit, or need assistance with consent management, please reach out:

• Email: privacy@cloudnexus.io
• Address: CloudNexus Inc., 100 Cloud Drive, Suite 400, San Francisco, CA 94105
• Data Protection Officer: dpo@cloudnexus.io