Observability, Unified.
Powered by OpenTelemetry.
Ingest traces, metrics, and logs at scale with zero-config auto-instrumentation, enterprise-grade retention, and intelligent correlation across your entire stack.
Enterprise OpenTelemetry, Managed
Drop-in compatibility with the OTEL spec, enhanced with CloudNexus scaling, security, and multi-tenant architecture.
Auto-Instrumentation
Zero-code setup for 20+ languages and frameworks. Java, Python, Node.js, Go, .NET, and Ruby supported out of the box.
Unified Data Model
Correlate traces, metrics, and logs automatically. Jump from a slow span directly to the related log lines and CPU metrics.
Distributed Tracing
Full W3C TraceContext & Baggage propagation. End-to-end visibility across microservices, serverless, and third-party APIs.
Custom Pipelines
Configure processors, samplers, and exporters via standard OTEL config. Batch, filter, enrich, and route telemetry data.
Secure Ingestion
mTLS enforcement, RBAC policies, and encrypted data-at-rest. VPC peering and private endpoints available for SOC2/ISO environments.
Intelligent Retention
Hot/warm/cold storage tiers. Keep recent telemetry in-memory for fast queries, archive older data cost-effectively.
Your Applications
SDKs / Auto-Instrumentation Agents
CloudNexus OTel Collector
Batching, Transformation, Sampling, Routing
Storage & Processing
Time-Series DB | Span Index | Log Aggregator
Observability UI
Traces, Metrics, Logs, SLOs, Alerts
Designed for Scale & Reliability
Our managed collector fleet operates in active-active mode across all 50+ regions. Data is ingested via OTLP/HTTP and OTLP/gRPC with automatic failover and retry logic.
- ✓ Native OTLP endpoint with automatic TLS negotiation
- ✓ Adaptive sampling based on service health & error rates
- ✓ Horizontal pod autoscaling for collector pods
- ✓ Cross-region replication for disaster recovery
- ✓ Seamless integration with Prometheus, Grafana, & Jaeger
Platform Limits & Compatibility
| Capability | Specification | Notes |
|---|---|---|
| Ingestion Protocols | OTLP/HTTP, OTLP/gRPC, Prometheus Remotewrite, Zipkin, Jaeger, OpenCensus | Standard |
| Max Span Attributes | 128 per span | Custom limit via Enterprise config |
| Log Retention | 30 days (Hot), 90 days (Warm), 1 Year (Cold) | Archival storage available |
| Query Language | TracesQL, PromQL, LogQL | Full cross-signal filtering |
| RBAC & SSO | SCIM 2.0, SAML 2.0, OIDC, LDAP | Enterprise tier only |
| Data Residency | US, EU, APAC, SOCC | GDPR & HIPAA compliant regions |
Ingestion-Based Tiers
Pay only for what you send. No egress fees. Predictable scaling with volume discounts.
- ✓ 1M traces/day
- ✓ 7-day retention
- ✓ Basic auto-instrumentation
- ✓ Community support
- ✓ Unlimited ingestion
- ✓ 30-day retention
- ✓ Advanced sampling
- ✓ Cross-signal correlation
- ✓ Priority email support
- ✓ Dedicated collector fleet
- ✓ 1-year hot retention
- ✓ VPC peering & PrivateLink
- ✓ Custom SLA & compliance
- ✓ 24/7 dedicated engineering
Technical Questions
Yes. CloudNexus OTel Collector is fully compliant with the OpenTelemetry specification (v1.22+). You can use any official OTEL SDK (Java, Python, Go, Node.js, .NET, etc.) and simply point your `OTEL_EXPORTER_OTLP_ENDPOINT` to our ingestion URL.
Our collector analyzes real-time traffic patterns and error rates. It dynamically adjusts sampling rates per service, ensuring critical traces and error paths are always captured while reducing noise and costs during steady-state traffic.
Absolutely. We support bidirectional export via OTLP and Prometheus Remotewrite. You can configure CloudNexus as a forwarder to your on-prem Grafana, or use our native dashboarding with a built-in Grafana plugin.
CloudNexus infrastructure is SOC 2 Type II certified, ISO 27001 compliant, and GDPR ready. We support mTLS for all collector endpoints, field-level encryption for sensitive attributes, and provide audit logs for all platform actions.