Frequently Asked Questions

Simply click the "Create Account" button on our homepage or app. You can sign up using your email address, or quickly connect via Google, Apple, or X (Twitter). Once registered, you'll be guided through a short profile setup to personalize your experience.

Yes! ConnectHub's core features are completely free. You can create posts, join communities, message friends, and discover content without any cost. Optional Pro Creator and Enterprise plans offer advanced tools, analytics, and monetization features for power users and businesses.

Absolutely. We support fast, secure sign-in via Google, Apple, Facebook, and X. This syncs your verified identity without sharing sensitive credentials, and you can always link a secondary email for recovery purposes.

Go to Settings → Privacy & Audience. You can set default visibility for all posts to Public, Followers Only, or Private (friends & family). You can also adjust visibility per post when creating content, and use our "Close Friends" feature for exclusive sharing.

Yes. Navigate to Settings → Account Management → Delete Account. Your data will be permanently removed within 30 days. You can also choose to temporarily deactivate your account, which hides your profile but preserves your data for reactivation.

Privacy is foundational to ConnectHub. We use end-to-end encryption for direct messages, never sell your data to third parties, and provide full data export tools. Our AI processes data locally when possible, and you can review/update your privacy preferences anytime in the dashboard. Read our full Privacy Policy for details.

ConnectHub supports photos, videos (up to 60 minutes), carousels, text posts, stories, and live streams. You can also share polls, voice notes, and collaborative threads. Our built-in media studio lets you add filters, music, captions, and AR effects before posting.

Tap the "Go Live" button in the post composer. ConnectHub streams in HD with real-time chat, interactive polls, and viewer gifting. Pro Creator members unlock multi-camera support, custom overlays, and revenue sharing from virtual gifts. All streams are saved to your profile for replay unless set to ephemeral.

Yes. Visit your profile and select "Edit Profile." You can rearrance content tabs, add link previews, set a featured post, change your display name/username, and upload a custom banner. Pro users gain access to profile themes, custom fonts, and highlighted media collections.

Creators can monetize through: (1) Subscriptions & memberships, (2) Virtual gifts during live streams, (3) Tip jars on posts, and (4) Sponsored content partnerships. Payouts are processed monthly via PayPal, bank transfer, or crypto, with transparent revenue splits and tax documentation provided.

The Pro plan ($12/mo) unlocks advanced analytics, HD live streaming, monetization tools, priority support, 100GB cloud storage, custom domain links, and early access to beta features. It's designed for creators ready to scale their audience and turn their passion into a sustainable career.

Free users may see limited, non-intrusive native ads in their feed and between stories. Pro Creator and Enterprise members enjoy an ad-free experience. We never serve targeted ads based on sensitive personal data, and all promotional content is clearly labeled.

ConnectHub works seamlessly on iOS 15+, Android 10+, and all modern web browsers (Chrome, Firefox, Safari, Edge). Our desktop app for Windows and macOS is also available for users who prefer a native experience with offline sync and keyboard shortcuts.

Tap the three-dot menu on any post, message, or profile → select "Report." You'll be prompted to categorize the issue (spam, harassment, bug, copyright, etc.). Our trust & safety team reviews reports within 24 hours. For technical bugs, you can also submit directly via Settings → Help → Report an Issue.

Visit our Status Dashboard for real-time system health metrics, maintenance schedules, and incident logs. We also push in-app notifications for planned updates and provide historical uptime reports (currently 99.98% annually).