How can we help you?

Search our knowledge base, browse categories, or contact our support team directly.

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All systems operational
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Account & Security

Manage your profile, password, 2FA, login issues, and account settings.

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Billing & Plans

Upgrade, downgrade, cancel subscriptions, view invoices, and payment methods.

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Content & Creator Tools

Post guidelines, media uploads, analytics dashboard, and monetization features.

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Privacy & Safety

Blocking, reporting, content filters, data downloads, and privacy controls.

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Community Guidelines

Rules of conduct, moderation policies, group management, and safety resources.

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Technical Issues

App crashes, push notifications, sync problems, device compatibility, and bugs.

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Frequently Asked Questions

Quick answers to the most common questions from our community.

How do I enable two-factor authentication? +
Go to Settings > Security > Two-Factor Authentication. Toggle the switch and follow the prompts to link your authenticator app or SMS number. This adds an extra layer of protection to your account.
What happens when I cancel my Pro plan? +
Your Pro features remain active until the end of your current billing cycle. After that, you'll automatically be moved to the Free tier. No data is deleted, and you can resubscribe anytime.
How can I report inappropriate content? +
Tap the three-dot menu on any post or comment, select 'Report', choose the violation category, and submit. Our moderation team reviews all reports within 24 hours. You can track the status in your Activity log.
Why aren't my push notifications working? +
First, ensure notifications are enabled in your device settings and within the app (Settings > Notifications). If the issue persists, try force-closing and reopening the app, or reinstalling the latest version.
How do I download my personal data? +
Navigate to Settings > Privacy > Data & Downloads. Click 'Request Export'. We'll prepare a secure ZIP file containing your posts, messages, and profile info, typically ready within 48 hours via email.

Still need help?

Our support team is available 24/7 to assist you with any issues.

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Live Chat

Get instant answers from our support agents. Average wait time: under 3 minutes.

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Email Support

Send us detailed reports or attach screenshots. We reply within 24 hours.

support@connecthub.com
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Community Forum

Browse user discussions, share tips, and connect with fellow creators.

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