How can we help you?
Find answers to common questions, browse our guides, or contact our support team.
Browse by Category
Orders & Shipping
Track shipments, modify orders, shipping rates, and delivery timelines.
Billing & Accounts
Invoices, payment methods, account settings, and wholesale pricing tiers.
Product Information
Material specs, size charts, compatibility, and eco-friendly certifications.
Custom Branding
Logo printing, design templates, file requirements, and turnaround times.
Returns & Refunds
Damaged goods policy, return procedures, and refund processing times.
Account & Login
Password reset, two-factor authentication, and business profile management.
Frequently Asked Questions
Our standard minimum order for custom branding is 500 units per SKU. For rush orders or special designs, please contact our sales team for tailored options.
Standard shipping within the continental US takes 3–5 business days. Express 2-day shipping is available at checkout. International orders vary by destination and typically take 7–14 business days.
Yes. All Cup Source products are manufactured using FDA-compliant, food-grade materials. We provide Safety Data Sheets (SDS) and compliance certificates upon request.
Absolutely. Once your order ships, you’ll receive an email with a tracking number and a direct link to monitor your package in real-time. You can also view tracking in your account dashboard.
If you receive damaged or incorrect items, please notify us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
Yes! We offer tiered wholesale pricing based on order volume and frequency. Reach out to our sales team to set up a custom pricing plan for your business.
Still need help?
Our support team is ready to assist you with any questions, custom requests, or technical issues.
Support Hours: Mon–Fri, 8:00 AM – 6:00 PM EST