1. Introduction
At Cup Source ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place wholesale orders, or interact with our customer portal.
Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
a. Information You Provide Directly
- Business registration details, tax IDs, and shipping addresses
- Contact information (name, email, phone number, job title)
- Account credentials and communication preferences
- Payment information processed securely through third-party gateways
b. Information Collected Automatically
- Device type, browser, operating system, and IP address
- Pages visited, time spent, referral sources, and order history
- Cookies and similar tracking technologies (see Section 6)
c. Information from Third Parties
We may receive complementary data from logistics partners, payment processors, and credit verification services to fulfill wholesale accounts and prevent fraud.
3. How We Use Your Information
We use the collected data to:
- Process, fulfill, and manage your wholesale orders and invoices
- Verify business eligibility and comply with tax/shipping regulations
- Communicate order updates, account alerts, and customer support
- Improve website functionality, product recommendations, and pricing tiers
- Detect and prevent fraud, abuse, or unauthorized account access
- Comply with legal obligations and enforce our Terms of Service
5. Data Security
We implement industry-standard technical and organizational measures to protect your data, including TLS encryption, restricted access controls, regular security audits, and secure data center infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain data processing activities
- Export your data in a portable format
- Opt out of marketing communications (we honor unsubscribe requests immediately)
California Residents: Under the CCPA/CPRA, you may submit a verifiable request regarding your data. We do not sell personal information and will not discriminate against you for exercising your rights.
To exercise these rights, contact us at the email provided in Section 9. We will verify your identity before processing requests involving business accounts.
8. Children's Privacy
Cup Source's services are intended for businesses, procurement officers, and authorized personnel. We do not knowingly collect information from individuals under 16. If we discover minor data has been collected, we will promptly delete it.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. The updated version will be posted on this page with a revised "Last Updated" date. Material changes will be communicated via email or prominent website notice.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Data Privacy Officer:
Cup Source Privacy Team
Email: privacy@cupsoure.com
Address: 1200 Commerce Blvd, Suite 410, Portland, OR 97204
Phone: +1 (800) 555-0192 (Mon–Fri, 8AM–6PM PST)