Privacy Policy

1. Introduction

Welcome to Cup Source. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, place orders, or interact with our services.

This policy applies to all information collected through our website, email communications, phone orders, and in-person transactions.

2. Information We Collect

We collect information to provide better services to our wholesale customers and business partners. The types of information we gather include:

2.1 Information You Provide

• Account & Contact Details: Name, business name, email address, phone number, and billing/shipping addresses.
• Transaction Data: Order history, payment information (processed securely by third-party providers), and invoice preferences.
• Communications: Messages, inquiries, and feedback submitted through our contact forms or customer support.

2.2 Automatically Collected Information

• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on site, referral sources, and clickstream patterns.
• Location Data: Approximate geographic location based on IP address for shipping estimates and compliance.

3. How We Use Your Information

We use the collected information to:

• Process and fulfill wholesale orders, including inventory management and shipping logistics.
• Communicate order confirmations, shipping updates, and invoices.
• Provide customer support and respond to inquiries or complaints.
• Improve our website functionality, product offerings, and user experience.
• Send marketing communications (only with your explicit consent where required by law).
• Comply with legal obligations, prevent fraud, and enforce our terms of service.

4. Information Sharing & Disclosure

Cup Source does not sell, trade, or rent personal information to third parties. We may share data only in the following circumstances:

• Service Providers: Trusted partners who assist with payment processing, shipping, email delivery, and website hosting. These partners are contractually bound to protect your data and use it only for specified purposes.
• Legal Requirements: When required by law, subpoena, or government request, or to protect the rights, property, and safety of Cup Source, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure, access-controlled databases for storage
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy compliance

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account credentials and report any suspected breaches immediately.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request erasure of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
• Restriction & Objection: Limit how we process your data or object to certain processing activities.

To exercise these rights, contact our Privacy Team using the details in Section 10. We will respond within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. These include:

• Essential Cookies: Required for website functionality and security.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Marketing Cookies: Used to deliver relevant content and measure campaign effectiveness.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality.

8. Children's Privacy

Cup Source is a B2B wholesale platform and does not intentionally collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email or a prominent notice on our website. The 'Last Updated' date at the top of this page indicates when the most recent revisions were made.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

We are committed to resolving any privacy-related inquiries promptly and transparently.