Frequently Asked Questions

Our standard MOQ for stock items is 1,000 units per SKU. For custom-printed products, the MOQ typically ranges from 5,000 to 10,000 units depending on the item type and printing complexity. Contact our sales team for exceptions or startup-friendly packages.

Yes! We provide full-color flexographic and digital printing on cups, bowls, lids, and sleeves. You can upload your brand assets, and our design team will create a print-ready mockup for approval within 48 hours. Setup fees vary by complexity.

Absolutely. We offer compostable, biodegradable, and recyclable options made from certified sustainable materials. Most of our paper products carry FSC certification, and our PLA linings are USDA BioPreferred certified. Full compliance documentation is provided upon request.

Standard stock orders ship within 1–2 business days and arrive in 3–5 days domestically. Custom orders typically require 2–3 weeks for production plus transit time. We partner with major freight carriers and offer expedited/next-day options for urgent needs.

We operate on a tiered wholesale model. The more you order, the lower the per-unit cost. Tiered pricing details are included in every custom quote. We also offer contract pricing for recurring monthly orders, helping you lock in stable rates year-round.

Yes. We provide complimentary sample kits for qualified business accounts. Simply submit a sample request with your business details, and we’ll mail a curated set of our best-selling cups, bowls, and lids within 2 business days. A small shipping fee may apply for express delivery.

We guarantee 100% quality assurance. If you receive damaged, defective, or incorrect items, please report it within 14 days of delivery with photos. We will promptly issue a replacement shipment or a full credit to your account, at no extra cost.

Yes, Cup Source ships to 40+ countries worldwide. International orders are handled via sea or air freight depending on volume and urgency. We provide DDP (Delivered Duty Paid) shipping options to simplify customs clearance and avoid surprise fees for our clients.