Logistics & Shipping

Transparent rates, reliable carriers, and real-time tracking for all domestic and international orders.

Shipping Methods

Flexible Fulfillment Options

Choose the delivery tier that matches your inventory needs and business timeline.

📦 Standard Ground

Cost-effective shipping for non-urgent replenishment. Processed within 1 business day and handed to regional carriers.

⚡ Express Priority

2–3 business day delivery for time-sensitive orders. Includes signature confirmation and priority handling.

🌍 International

Global shipping via DHL, FedEx International, or sea freight. Duties, taxes, and customs documentation handled automatically.

🏗️ Freight & Pallet

For orders over 500 lbs. LTL/FTL options with liftgate delivery, inside placement, and palletization available.

Estimated Delivery

Shipping Zones & Timeframes

All estimates begin after order processing (1 business day). Excludes weekends and holidays.

Region / Zone	Standard	Express	Freight
Contiguous USA	5–7 Days	2–3 Days	7–10 Days
Canada & Mexico	7–12 Days	4–6 Days	12–18 Days
Europe & UK	10–15 Days	5–7 Days	20–30 Days
Asia-Pacific	12–18 Days	6–9 Days	25–35 Days
Rest of World	14–21 Days	7–10 Days	30–45 Days

Order Visibility

Real-Time Tracking & Notifications

Stay informed at every step from warehouse dispatch to final delivery.

Order Confirmed

Receive instant email with invoice, packing slip, and tracking number.

In Transit

Carrier scans provide live location updates and estimated arrival window.

Out for Delivery

Final mile notification with delivery timeframe and driver contact info.

Delivered

Proof of delivery uploaded. Auto-replenishment reminders available.

High-Volume Logistics

Freight, Pallet & Bulk Shipping

Optimized for restaurants, cafés, and distributors ordering 500+ units per shipment.

🏭 Palletization

Orders are shrink-wrapped, labeled, and stacked to maximize cube efficiency. Standard 48x40 or custom sizes available.

🚛 LTL / FTL Options

Choose Less-Than-Truckload for partial shipments or Full-Truckload for dedicated expedited freight.

🔑 Accessorial Services

Liftgate, appointment delivery, inside placement, and residential surcharges handled transparently.

📋 Documentation

Bill of Lading, commercial invoice, and customs paperwork generated automatically for international freight.

Common Questions

Shipping & Logistics FAQ

Do you offer free shipping?

Orders over $500 qualify for free standard ground shipping within the contiguous USA. Freight and international shipments have tiered discounts based on volume.

How do I report a damaged or missing shipment?

Contact our logistics team within 48 hours of delivery with your order number, photos of damage, and packing slip. We process replacements or refunds within 3 business days.

Can I schedule a delivery appointment?

Yes. For freight and pallet orders, you can select a preferred delivery window during checkout or contact your account manager to coordinate with the carrier.

What carriers do you partner with?

We use a multi-carrier network including UPS, FedEx, USPS, XPO Logistics, and DHL International. The system automatically selects the most reliable and cost-effective option.

Do you ship to PO Boxes?

Standard and express parcels ship to PO Boxes via USPS. Freight and pallet orders require a physical street address for truck access.

Need a Custom Shipping Quote?

Our logistics team builds tailored delivery plans for large distributors, franchise groups, and international buyers.

Contact Logistics Team