What are your standard shipping times for wholesale orders?
Shipping
Domestic US orders typically ship within 1-2 business days and arrive in 3-5 business days via ground freight. International shipments vary by destination but generally take 7-14 business days. We partner with major freight carriers and offer both parcel and LTL options depending on order volume.
Domestic US orders typically ship within 1-2 business days and arrive in 3-5 business days via ground freight. International shipments vary by destination but generally take 7-14 business days. We partner with major freight carriers and offer both parcel and LTL options depending on order volume.
Do you offer expedited or same-day fulfillment?
Shipping
Yes! We offer 24-hour express fulfillment for qualified accounts. Priority shipping is automatically applied at checkout for orders placed before 2 PM EST. Large freight shipments may require 2-3 business days for staging, but we coordinate closely with logistics to minimize delays.
Yes! We offer 24-hour express fulfillment for qualified accounts. Priority shipping is automatically applied at checkout for orders placed before 2 PM EST. Large freight shipments may require 2-3 business days for staging, but we coordinate closely with logistics to minimize delays.
Is there a minimum order quantity (MOQ)?
Orders
Standard wholesale orders start at 500 units per SKU. For custom-printed items, the MOQ is typically 1,000 units to accommodate plate setup and quality control. Smaller trial orders are available through our Starter Pack program for new business clients.
Standard wholesale orders start at 500 units per SKU. For custom-printed items, the MOQ is typically 1,000 units to accommodate plate setup and quality control. Smaller trial orders are available through our Starter Pack program for new business clients.
How are wholesale pricing and bulk discounts structured?
Orders
Our pricing tiers scale automatically: 500-2,499 units (base wholesale), 2,500-9,999 units (5% discount), and 10,000+ units (10-15% discount depending on product line). Annual volume contracts and dedicated account managers are available for high-frequency buyers.
Our pricing tiers scale automatically: 500-2,499 units (base wholesale), 2,500-9,999 units (5% discount), and 10,000+ units (10-15% discount depending on product line). Annual volume contracts and dedicated account managers are available for high-frequency buyers.
What file formats do you accept for custom artwork?
Printing
We accept AI, EPS, PDF, PSD, and high-res PNG/JPG files. All artwork must be CMYK, 300 DPI, with outlines/vector paths. Our in-house design team can assist with vectorization, Pantone matching, and bleed adjustments for an additional fee.
We accept AI, EPS, PDF, PSD, and high-res PNG/JPG files. All artwork must be CMYK, 300 DPI, with outlines/vector paths. Our in-house design team can assist with vectorization, Pantone matching, and bleed adjustments for an additional fee.
Are there setup or plate fees for custom printing?
Printing
A one-time $150-$350 plate/setup fee applies per color channel for offset printing. Digital printing orders over 2,000 units are waived. Reprints of the same artwork within 12 months typically incur no additional setup costs.
A one-time $150-$350 plate/setup fee applies per color channel for offset printing. Digital printing orders over 2,000 units are waived. Reprints of the same artwork within 12 months typically incur no additional setup costs.
Are your cups and bowls commercially compostable?
Sustainability
Yes. Our plant-based line is certified BPI (Biodegradable Products Institute) and meets ASTM D6400 standards for commercial composting. We also offer FSC-certified paper products and water-based PE coatings that are fully recyclable in standard paper streams.
Yes. Our plant-based line is certified BPI (Biodegradable Products Institute) and meets ASTM D6400 standards for commercial composting. We also offer FSC-certified paper products and water-based PE coatings that are fully recyclable in standard paper streams.
Can I get documentation for my ESG or sustainability reporting?
Sustainability
Absolutely. Upon request, we provide COAs, LCA reports, material safety data sheets (MSDS), and recyclability certificates. These documents are available in your account portal under Resources > Compliance Docs or by contacting your account manager.
Absolutely. Upon request, we provide COAs, LCA reports, material safety data sheets (MSDS), and recyclability certificates. These documents are available in your account portal under Resources > Compliance Docs or by contacting your account manager.
What is your policy on defective or damaged shipments?
Returns
We guarantee 100% quality compliance. If you receive damaged or defective products, contact us within 14 days of delivery with photos and your PO number. We'll issue a full replacement or credit within 3 business days at no cost to you.
We guarantee 100% quality compliance. If you receive damaged or defective products, contact us within 14 days of delivery with photos and your PO number. We'll issue a full replacement or credit within 3 business days at no cost to you.
Can I cancel or modify an order after checkout?
Orders
Orders can be modified or canceled within 2 hours of placement. After that, changes depend on production stage. Custom printed orders enter the queue faster and may incur setup fees if altered post-approval. Contact support immediately for urgent requests.
Orders can be modified or canceled within 2 hours of placement. After that, changes depend on production stage. Custom printed orders enter the queue faster and may incur setup fees if altered post-approval. Contact support immediately for urgent requests.