Returns & Refund Policy

1. Overview

At Cup Source, we are committed to providing high-quality, eco-friendly drinkware and packaging solutions to our wholesale and retail customers. We want you to be completely satisfied with your order. If for any reason you are not satisfied, we are here to help.

Please review our returns and refund policy below carefully before placing an order.

2. Eligibility for Returns

You may request a return or exchange within 30 days of receiving your order. To qualify for a refund, returned items must meet the following conditions:

• The items must be unused, undamaged, and in their original packaging.
• The original invoice or proof of purchase must be provided.
• Custom-printed or personalized items are generally non-returnable unless they arrived defective (see Section 3).

3. Damaged or Defective Products

We take great care in packaging and shipping our products, but occasionally issues may arise during transit. If you receive an item that is damaged or defective:

1. Inspect immediately: Please check your delivery within 48 hours of receipt.
2. Document the issue: Take clear photos of the damage and the packaging it arrived in.
3. Contact us: Email your proof to support@cupsource.com with your order number.

We will cover the return shipping cost and issue a full refund or send a replacement free of charge, depending on your preference.

4. Wholesale & Custom Orders

Standard Bulk Orders

For non-custom wholesale items (e.g., plain paper cups, standard lids), returns are accepted within 30 days of delivery. Customer is responsible for return shipping unless the error is on our end.

Custom Printed Items

Because custom-printed cups, sleeves, and boxes are made specifically to your brand specifications, we cannot accept returns or exchanges for change of mind or over-ordering. Exceptions are made only if Cup Source made a printing error (e.g., wrong color, logo placement). In such cases, we will reprint the order at no cost.

5. How to Process a Return

To initiate a return, please follow these steps:

• Email our support team at support@cupsource.com with your Order ID and reason for return.
• Await approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number.
• Ship the items: Pack the items securely and include the RMA number inside the package. Ship to the address provided in the approval email.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days. Please note that banks and credit card companies may take additional time to post the refund.

7. Shipping Costs

Original shipping costs are generally non-refundable. For non-defective returns, the customer is responsible for the cost of return shipping. If you are receiving a replacement, we will provide a prepaid shipping label.

8. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

• Email: support@cupsource.com
• Phone: 1-800-555-CUPS (2877)
• Address: 123 Wholesale Way, Suite 400, Coffee City, CA 90210