📋 Shipping Overview

At Cup Source, we understand that timely delivery is critical to your business. Our fulfillment centers are strategically located to ensure fast, reliable shipping to customers across the United States and around the world.

All orders are carefully packed to prevent damage during transit. We use high-quality protective packaging, especially for fragile items like glassware and ceramic products.

💡
Pro Tip Place your order before 2:00 PM EST on business days for same-day processing. Orders placed after this time or on weekends will be processed the next business day.

Processing Times

  • 📦
    Standard Orders: Processed within 1 business day
  • 🎨
    Custom-Printed Orders: 5–7 business days for production, then shipped
  • 🏭
    Bulk / Pallet Orders: 3–5 business days for staging and loading

🗺️ Shipping Zones

We divide domestic shipping into three zones based on your delivery address. This helps us provide accurate delivery estimates and transparent pricing.

Zone 1

Neighborhood

Orders delivered within 150 miles of our fulfillment centers in Ohio, Illinois, and California.

⏱️ 1–2 Business Days
Zone 2

Regional

Covers the majority of the continental United States including Midwest, South, and Northeast.

⏱️ 3–5 Business Days
Zone 3

Extended

Alaska, Hawaii, Puerto Rico, and remote areas where standard carriers require additional transit time.

⏱️ 5–8 Business Days
📌
Zone Detection Your shipping zone is automatically calculated at checkout based on your delivery ZIP code. You can also use our shipping calculator before placing an order.

💰 Shipping Rates & Delivery Options

Choose the delivery speed that works best for your business. All rates apply to continental U.S. shipping. International rates are calculated at checkout.

Service Delivery Time Base Rate Best For
Express (Next Day) 1 Business Day $29.99 Urgent restocking
Priority 2–3 Business Days $14.99 Most orders
Standard 5–7 Business Days $6.99 Planned replenishment
Economy Ground 7–12 Business Days $3.99 Large, non-urgent orders
Free Shipping 5–7 Business Days FREE Orders $500+
⚠️
Heavy Orders May Have Additional Fees Orders weighing over 70 lbs may incur a fuel surcharge (currently 4% of the shipping cost). Palletized freight orders are quoted separately based on weight, dimensions, and destination.

🔄 Order Fulfillment Process

Here's what happens after you place your order with Cup Source, from checkout to doorstep delivery.

1

Order Placed

You'll receive an order confirmation email with your order number and summary within minutes.

2

Processing

Your items are picked, packed, and prepared for shipment at our fulfillment center.

3

Shipped

A shipping confirmation with tracking number is sent as soon as your package leaves our facility.

4

Delivered

Your order arrives at the delivery address. You'll receive a delivery confirmation email.

📍 Tracking Your Order

Stay updated on every step of your delivery. We provide comprehensive tracking for all orders.

How to Track

Once your order ships, you'll receive a tracking email containing:

  • Your unique tracking number and carrier (FedEx, UPS, or USPS)
  • A direct link to the carrier's tracking page
  • Estimated delivery date and transit map
  • Delivery instructions or signature requirements (if applicable)

Carrier Partners

We partner with trusted carriers to ensure reliable delivery:

📦
FedEx

Priority & Express

🚛
UPS

Standard & Freight

📮
USPS

Small Packages

💡
Track in Your Dashboard Log in to your Cup Source account to view all current and past orders with live tracking status — no need to visit multiple carrier sites.

🌍 International Shipping

Cup Source ships to over 60 countries worldwide. International orders are handled through our freight partners and may be subject to local customs, duties, and taxes.

International Delivery Estimates

Region Est. Delivery Method
Canada & Mexico 5–8 Business Days Ground / Air
United Kingdom & EU 7–14 Business Days Air Freight
Australia & NZ 10–16 Business Days Air / Sea Freight
Asia Pacific 8–14 Business Days Air Freight
Middle East & Africa 10–18 Business Days Air / Sea Freight
⚠️
Duties & Customs International orders may be subject to import duties, customs fees, and local taxes. These charges are the responsibility of the recipient and are not included in our shipping rates. We provide all necessary commercial invoices and documentation.

Freight Shipping

For large international orders (typically over 500 lbs), we offer sea freight options which are more cost-effective. Freight orders are palletized and shipped with full insurance. Contact our sales team for a customized quote.

↩️ Returns & Damage Claims

We stand behind the quality of every shipment. If your order arrives damaged or is incorrect, we make the claims process simple.

Damaged Orders

If your order arrives damaged during transit, please follow these steps:

  1. Document the damage: Take clear photos of the packaging and any damaged products before discarding anything.
  2. Contact us within 48 hours: Email support@cupsource.com with your order number and photos.
  3. We'll resolve it: We'll ship a replacement at no charge or issue a full refund — your choice.

Wrong Items Received

If you receive incorrect items, contact us within 7 days of delivery. We'll arrange a return label (at our expense) and send the correct products immediately.

📌
Return Policy Non-custom products in unopened packaging can be returned within 30 days of delivery for a full refund. Custom-printed items are non-returnable unless the error was on our end. Return shipping costs are covered by Cup Source for defective or incorrect items.

🏗️ Bulk & Pallet Shipments

For businesses ordering large quantities, we offer dedicated bulk shipping solutions that are cost-effective and reliable.

Bulk Shipping Benefits

💵
Lower Shipping Rates

Freight rates are significantly lower per-unit than parcel shipping.

📋
Custom Scheduling

Schedule deliveries to match your inventory needs.

🛡️
Full Insurance

All pallet shipments include comprehensive transit insurance.

When Freight Shipping Applies

Orders that qualify for bulk freight shipping typically meet one of these criteria:

  • Orders weighing over 150 lbs
  • Orders containing 5+ pallets
  • Custom production runs exceeding $2,000
  • Recurring orders with scheduled delivery programs
💡
Scheduled Delivery Program Set up recurring weekly, bi-weekly, or monthly deliveries and save an additional 10% on shipping. Perfect for cafés and restaurants with consistent supply needs.

❓ Frequently Asked Questions

Quick answers to the most common shipping questions we receive.

Free standard shipping is available on all U.S. domestic orders totaling $500 or more (before tax). This applies to both one-time and recurring orders. No promo code needed — it's applied automatically at checkout.
If your order hasn't shipped yet, contact our support team immediately and we'll update the address at no charge. Once an order has been processed and shipped, we can attempt an address change with the carrier for a fee, but it's not guaranteed. The best approach is to review your address carefully before confirming your order.
Custom-printed products require 5–7 business days for production before they can be shipped. Overnight shipping can be selected for the transit portion, meaning your order would arrive the day after production is complete. Please allow at least 6–8 business days total for custom orders with expedited shipping.
If your tracking shows no delivery updates for more than 7 business days, contact us immediately. We'll open an investigation with the carrier and, if the package is confirmed lost, we'll reship your order at no charge or issue a full refund. All shipments are covered by our internal insurance policy.
For pallet and freight shipments, we can arrange scheduled deliveries within a 3-day window. For standard parcel orders, you can add delivery instructions through the carrier's tracking page once your order ships. Contact our sales team for advance scheduling on large orders.
Most of our products ship without restrictions. However, some insulated cups with lithium batteries (for heated drinkware) may have limited carrier options and cannot be shipped via air freight to certain countries. These items will be automatically routed through ground shipping. You'll be notified at checkout if your order contains any restricted items.