How to Place an Order

From initial inquiry to warehouse delivery, here’s exactly how Cup Source handles your wholesale drinkware orders.

4 Steps to Your Custom Order

We’ve streamlined our procurement workflow so you can focus on running your business while we handle production, quality control, and logistics.

1
📋

Request a Quote & Select Products

Browse our catalog or share your requirements. Our sales team will provide a detailed quote including tiered pricing, available sizes, materials, and estimated lead times.

2
🎨

Customization & Proof Approval

If you need branded packaging, our design team creates digital mockups and physical samples. You’ll receive a detailed proof for approval before production begins.

3
🏭

Production & Quality Inspection

Once approved, manufacturing begins in our ISO-certified facility. Every batch undergoes rigorous QC checks for print accuracy, heat resistance, and food-grade safety.

4
🚚

Palletization, Shipping & Tracking

Orders are shrink-wrapped on pallets, labeled clearly, and dispatched via your preferred freight method. You’ll receive real-time tracking and a dedicated delivery schedule.

Key Logistics & Policies

Transparent terms so you always know what to expect.

📦 Minimum Order Quantity (MOQ)

Standard products: 5,000 units. Custom branded items: 10,000 units. Flexible options available for startups and seasonal orders.

⏱️ Production Lead Times

Standard orders: 7–10 business days. Custom printing: 14–21 business days. Rush production available at a premium rate.

💳 Payment Terms

Net 30 for verified business accounts. 50% deposit required for custom orders. We accept wire transfer, ACH, and major credit cards.

🌍 Shipping & Freight

FCA pricing at our warehouse. We coordinate LTL, FTL, and ocean freight. Free palletization and blanket wrapping included.

Order Process FAQ

Quick answers to help you move forward confidently.

Can I order samples before placing a bulk order?
Absolutely. We offer sample kits for $25 (credited back on your first order of 5,000+ units). Samples ship within 48 hours and include your most popular SKUs.
What happens if there’s a printing defect or quality issue?
We stand behind every batch. If defects exceed 1%, we’ll repress the order at no cost or issue a full credit. QC reports are provided before shipment.
Do you handle customs and import documentation?
Yes. Our logistics team provides commercial invoices, packing lists, material safety data sheets (MSDS), and eco-certification documents for smooth customs clearance.
Can I schedule recurring automated shipments?
Yes. We offer automated replenishment programs for high-volume clients. Set your frequency, quantity, and delivery window, and we’ll handle the rest.

Ready to Place Your First Order?

Get a personalized quote within 24 hours. No commitments, no hidden fees—just transparent wholesale pricing.

Start Your Order →