Frequently Asked Questions

Our standard MOQ is 1,000 units per SKU for stock items. For custom-branded products, the MOQ starts at 5,000 units. We offer tiered pricing, so smaller businesses can order closer to their actual needs without sacrificing quality.

Standard shipping takes 3–5 business days within the continental US. Express 1–2 day delivery is available for an additional fee. International shipments typically take 7–14 business days depending on customs and local carrier processing.

Yes! Cup Source ships to 40+ countries worldwide. International rates are calculated at checkout based on weight and destination. We partner with DHL, FedEx, and UPS to ensure reliable tracking and delivery.

Absolutely. We support full-color, high-resolution printing using food-safe inks. You can upload vector files (AI, SVG, PDF) or high-res PNGs. Our design team will provide a digital proof within 24 hours before production begins.

We offer PLA-lined paper cups, bagasse (sugarcane fiber) bowls, and compostable cold cups certified by BPI and TÜV. All eco-friendly lines are free from PFAS, BPA, and heavy metals, meeting strict sustainability standards.

First-time custom orders include a one-time plate/setup fee of $150–$300 depending on the number of colors and complexity. Repeat orders of the same design waive this fee entirely.

Pricing is tiered by volume. Orders over 5K units receive 10% off, 10K+ gets 15%, and 25K+ receives 20%+ discounts. Long-term contracts and quarterly commitments unlock additional savings. Contact sales for a custom quote.

We accept Visa, Mastercard, Amex, PayPal, wire transfer, and ACH. Qualified businesses can apply for NET-30 payment terms after their first order is fulfilled and approved.

Yes. We offer a free sample kit containing our most popular cups, bowls, and lids. Shipping fees apply. For custom prints, a mockup sample is available for a small fee that is credited toward your first bulk order.

If you receive damaged or misprinted items, contact us within 7 days with photos and your order number. We will replace the defective batch at no cost or issue a full credit/refund. We guarantee a 99.2% quality pass rate.

Businesses ordering 10,000+ units annually or operating multiple locations are assigned a dedicated account manager. They handle scheduling, design coordination, and priority fulfillment to streamline your supply chain.

Once your order ships, you'll receive an email with a tracking number and carrier link. You can also log into your dashboard to view real-time status, delivery ETA, and shipment documents.