Order Processing

How We Process & Ship Your Order

Every order is carefully packed and quality-checked before leaving our warehouse. We aim for maximum efficiency without compromising safety.

🕒 Processing Cut-Off Time

Orders placed before 3:00 PM EST on business days are processed and shipped the same day. Weekend and holiday orders process on the next business day.

Shipping Zones

Zone-Based Delivery Coverage

We divide the contiguous US and international regions into zones to optimize transit times and keep shipping costs competitive. Rates are calculated dynamically at checkout based on weight, volume, and destination.

Zone Coverage Area Delivery Time Primary Carrier Rate Structure
Zone 1 NE, Mid-Atlantic, NY Metro 2–4 Business Days Freight / Ground Standard Flat Rate
Zone 2 Midwest, Southeast, South Central 3–5 Business Days Freight / Ground Weight-Based
Zone 3 West Coast, Pacific Northwest 4–6 Business Days Freight / Ground Weight-Based
Zone 4 Alaska, Hawaii, Remote Areas 5–8 Business Days Priority / Express Premium Rate
Zone 5 Canada, Mexico, EU, Asia-Pacific 7–14 Business Days DHL / USPS Intl. International Freight

🚚 Free Shipping Threshold

Wholesale orders totaling $500+ USD qualify for complimentary standard shipping within Zones 1–3. International and Zone 4 shipments may incur a base freight fee.

Tracking & Notifications

Stay Updated Every Step of the Way

Once your order leaves our facility, you'll receive automated tracking updates via email and SMS (if opted in).

📦

Order Confirmed

Instant email receipt with order details & invoice

🏭

Packed & Shipped

Carrier scan with tracking link & ETA

🚛

In Transit

Real-time location updates via carrier dashboard

✅

Delivered

Confirmation email & delivery photo (if available)

Shipping FAQs

Common Questions

What happens if I'm not home for delivery?
Most carriers will leave a delivery notice with options to reschedule, pick up at a local depot, or authorize release at your risk. For pallet/freight shipments, a signature is required upon receipt.
Can I change my shipping address after checkout?
Address modifications can only be made before the "Shipped" status is triggered. Contact our support team within 2 hours of ordering, and we'll do our best to route the package to your updated location.
Are there customs fees for international orders?
Yes. International shipments may be subject to import duties, taxes, and clearance fees depending on your country's regulations. Cup Source does not cover these charges; they are the responsibility of the recipient.
What if my order arrives damaged?
We stand behind our packaging standards. Please photograph any damage upon delivery and contact us within 48 hours. We'll arrange a replacement or full refund at no extra cost.
Do you offer expedited or express shipping?
Absolutely. During checkout, you can upgrade to 2-Day Express (Zones 1–3) or Next-Day Air (limited regions). Additional freight options are available for time-sensitive wholesale orders.