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Orders & Shipping

Track shipments, update delivery addresses, and view order history.

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Custom Branding

Upload proofs, check print quality, and manage artwork specs.

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Billing & Invoices

Download invoices, update payment methods, and view pricing tiers.

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Returns & Warranty

Request returns for damaged goods and understand our warranty policy.

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Account Settings

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Live Chat

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Frequently Asked Questions

What is the minimum order quantity (MOQ)?
Our standard MOQ for plain stock cups is 1,000 units. For custom printed orders, the MOQ is typically 5,000 units depending on the complexity of the design. Contact our sales team for exceptions.

Common Inquiry
How long does shipping usually take?
Standard ground shipping takes 3-5 business days within the continental US. Express options (2-day and Next-Day) are available at checkout. International shipping rates and times vary by region.
Can I request a sample kit?
Yes! We offer a complimentary sample kit for wholesale accounts. You can request one through your dashboard or by emailing sales@cupsource.com. Shipping for samples is free within the first year.
What is your return policy for damaged goods?
If you receive damaged or defective products, please contact us within 48 hours of delivery with photos of the damage and the box. We will process a replacement or refund immediately upon verification.

Policy Enforced
Do you offer eco-friendly options?
Absolutely. We have a full range of PLA-lined compostable cups, recycled paper bowls, and sugarcane-based cutlery. Look for the "Eco-Choice" filter in our product catalog.

Still Need Help?

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(800) 555-0199
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support@cupsource.com
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