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Getting Started
Installation guides, initial configuration, and onboarding workflows for new organizations.
24 articlesThreat Detection & Response
Understanding alerts, managing incidents, and configuring automated response playbooks.
38 articlesAccount & Billing
Manage subscriptions, update payment methods, view invoices, and upgrade/downgrade plans.
15 articlesAPI & Integrations
REST API reference, webhook setup, authentication, and third-party service integrations.
42 articlesTroubleshooting
Common errors, connection issues, performance optimization, and diagnostic tools.
29 articlesCompliance & Reporting
SOC 2, ISO 27001, GDPR tools, audit logs, and custom report generation.
18 articlesContact Support
System Status & SLA
Frequently Asked Questions
Standard tickets are acknowledged within 2 hours during business hours. Critical security incidents routed to our SOC receive immediate triage, typically within 15 minutes. Enterprise SLA guarantees are documented in your service agreement.
Yes. Plan changes are prorated automatically. Upgrades take effect immediately with adjusted billing at the next cycle. Downgrades take effect at the start of your next billing period to avoid service interruption.
You can quickly mark alerts as false positives from the dashboard. Our ML model learns from your feedback to reduce similar false positives in the future. You can also adjust sensitivity thresholds per asset group.
Yes. CyberVault offers automated compliance mapping for SOC 2, ISO 27001, HIPAA, and GDPR. Exportable audit trails, control evidence, and policy documentation are available in the Compliance module.
Absolutely. Our REST API allows full programmatic access to alerts, assets, user management, and reporting. Comprehensive documentation, SDKs, and webhook support are available in the Developer section.