How can we help you?
Search our knowledge base or browse categories below to find quick answers.
Browse by Category
Account & Profile
Manage your login, password, profile settings, and notification preferences.
Billing & Subscriptions
View invoices, update payment methods, cancel or upgrade your plan.
Course Access & Playback
Troubleshoot video streaming, track progress, and manage enrollments.
Certificates & Verification
Download completion certificates and verify credentials for employers.
Technical Issues
Report bugs, browser compatibility fixes, and platform performance tips.
Mobile App Support
Download instructions, offline learning setup, and app troubleshooting.
Frequently Asked Questions
How do I reset my password?
Click the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a secure link to create a new password. The link expires in 24 hours for security purposes.
Can I cancel or pause my subscription?
Yes. Navigate to Account Settings > Billing & Subscriptions. You can pause your plan for up to 3 months or cancel anytime. You'll retain access to purchased courses until the end of your billing cycle.
Why isn't my completion certificate appearing?
Certificates are generated automatically once you complete 100% of the course lessons and pass the final assessment. If you've completed everything and still don't see it, refresh your dashboard or contact us.
How do I download courses for offline viewing?
Open the EduVerse mobile app, go to your enrolled course, and tap the download icon next to any lesson. Downloads are available for Premium subscribers and require the app to remain logged in.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. Enterprise plans also support invoice-based billing and wire transfers.
Is EduVerse compatible with all browsers?
For the best experience, we recommend using the latest version of Chrome, Firefox, Safari, or Edge. Older browsers may experience playback issues or missing UI elements.
Still need help?
Our support team is available 24/7 to assist you with any questions or technical issues. Average response time: < 2 hours.
Email Support
support@eduverse.com
Phone Support
+1 (888) 368-8371 (Mon-Fri, 8am-6pm EST)
Live Chat
Available in-app for Premium users