California Consumer Privacy Act (CCPA) Notice

Last Updated: October 15, 2024

FamilyNest ("we," "us," or "our") is committed to protecting the privacy of California residents in accordance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA"). This notice supplements our Privacy Policy and applies specifically to our California users.

1. Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California residents:

• Identifiers: Real name, alias, postal address, email address, phone number, account username, IP address, and device identifiers.
• Commercial Information: Transaction history, subscription tier, purchase history, and participation in family workshops or activities.
• Internet or Other Electronic Network Activity: Browsing history, search queries, interaction with our website, mobile app, emails, or advertisements, and platform usage patterns.
• Geolocation Data: Approximate location derived from IP address or GPS signals (when explicitly consented for localized family resource recommendations).
• Sensory Data: Audio, electronic, visual, or similar information (e.g., family photos, voice notes, or videos securely stored if uploaded by users).
• Inferences: Profiles reflecting parental preferences, child developmental stages, family composition, activity interests, and wellness needs.

2. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you: Account registration, profile customization, newsletter subscriptions, customer support tickets, and feedback surveys.
• Automatically: Cookies, web beacons, server logs, analytics platforms, and device fingerprinting when you interact with our services.
• Third Parties: Payment gateways, analytics providers, marketing partners, and family resource aggregators (where legally permissible and transparently disclosed).

3. Business and Commercial Purposes

We use the collected personal information to:

• Provide, maintain, and improve our parenting resources, milestone trackers, and community features.
• Personalize your experience (e.g., age-appropriate activities, trimester-specific content, and family wellness tips).
• Process financial transactions, manage subscriptions, and issue refunds.
• Communicate product updates, safety alerts, and promotional offers (with explicit consent where required).
• Ensure platform security, prevent fraud, detect abuse, and comply with applicable legal obligations.
• Analyze aggregate usage trends to drive product development and enhance service reliability.

4. Sharing and Disclosure of Personal Information

We do not sell California residents' personal information. We may share personal information with third parties strictly for business purposes, including:

• Service Providers: Cloud infrastructure, payment processing, email delivery, customer support, and data analytics platforms.
• Business Operations: Security monitoring, fraud prevention, platform optimization, and legal compliance.
• Legal Requirements: Responding to lawful requests from government authorities, protecting the rights/safety of our users, or enforcing our Terms of Service.

5. Your Rights Under the CCPA

If you are a California resident, you have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, used, shared, or sold about you.
• Right to Delete: Request deletion of your personal information, subject to certain legal and operational exceptions.
• Right to Opt-Out: Direct us not to sell or share your personal information for cross-context behavioral advertising.
• Right to Correct: Request correction of inaccurate personal information we maintain about you.
• Right to Non-Discrimination: We will not deny goods/services, charge different prices, or provide a different quality of service for exercising your CCPA rights.

6. How to Exercise Your Rights

To submit a verifiable consumer request, please contact us using one of the following methods:

For security and verification purposes, we may request additional information to confirm your identity. We will respond to verifiable requests within 45 days. If additional time is required, we will notify you of the extension and reason before the initial 45-day period expires.

7. Authorized Agents

You may designate an authorized agent to make a CCPA request on your behalf. The agent must provide a signed, notarized letter granting authority, along with valid government-issued identification. You must also verify your identity directly with us before we process the request.

8. Notice of Financial Incentive

We offer premium subscription tiers (Family Plus & Premium) that provide enhanced features such as 1-on-1 expert consultations, personalized parenting plans, offline content access, and ad-free experiences. By participating, you consent to the collection of additional usage data to tailor these premium services. You may opt out at any time, and we will not penalize you or reduce service quality for declining this incentive.

9. Changes to This Notice

We may update this CCPA Notice to reflect changes in our data practices, technological advancements, or evolving legal requirements. The "Last Updated" date at the top of this page will be revised accordingly. Material changes will be communicated via email to registered users or through a prominent notice on our website.

10. Contact Us

If you have questions, concerns, or require assistance regarding this CCPA Notice or our privacy practices, please contact: